E-Commerce Fulfillment Specialist

FNT CLOTHING CORP.; Meycauayan; On-site; PHP 279,000 - 469,000; Full time

Job summary

FNT CLOTHING CORP. is seeking an E-Commerce Fulfillment Specialist to manage daily order fulfillment across Shopee, Lazada, TikTok Shop, Facebook, and other platforms.

You will track orders from receipt to dispatch using our OMS/Tracking system, coordinating with Warehouse, Inventory, and Logistics to ensure on-time delivery. Responsibilities include daily manpower planning, training Pickers and Packers, and resolving customer order concerns.

Qualifications

• Bachelor's degree in Business Administration, Logistics, or related field preferred.
• At least 2 years of experience in e-commerce fulfillment or related logistics.
• Experience using an E-Commerce Order Tracking System or Order Management System.
• Experience handling orders from Shopee, Lazada, TikTok Shop, Facebook Marketplace.
• Proficiency in Microsoft Excel or Google Sheets.
• Strong analytical, organizational, and problem-solving skills.
• Able to work in a fast-paced, high-volume e-commerce environment.

Responsibilities

• Monitor and manage daily orders across Shopee, Lazada, TikTok Shop, Facebook and other platforms.
• Process and monitor orders using the company's Order Tracking or Order Management System.
• Track orders from receipt through picking, packing, checking, and dispatch.
• Coordinate with Warehouse, Inventory, Customer Service, and Logistics teams.
• Plan daily manpower based on forecasted order volume and workload.
• Train and monitor Pickers and Packers on fulfillment procedures.
• Investigate and resolve customer order concerns and fulfillment issues.
• Prepare daily fulfillment reports and monitor KPIs.

Skills

E-commerce fulfillment

Order processing

Warehouse operations

Logistics coordination

Microsoft Excel

Attention to detail

Communication skills

Education

Bachelor's degree in Business Administration

Tools

E-Commerce Order Tracking System

Order Management System

Warehouse Management Systems (WMS)

Job description

Job Summary

We are looking for a detail-oriented, organized, and results-driven E-Commerce Fulfillment Specialist to manage and monitor the daily order fulfillment process across Shopee, Lazada, TikTok Shop, Facebook, and other e-commerce platforms.

The successful candidate will be responsible for monitoring orders from the time they are received until they are picked, packed, checked, and dispatched on time. The role will use an E-Commerce Order Tracking/Order Management System to trace order status, identify delays, monitor fulfillment progress, and coordinate with the Warehouse, E-commerce, Inventory, Customer Service, and Logistics teams.

The position will also assist in daily manpower planning based on forecasted order volume, monitor Picker and Packer productivity, provide fulfillment process training, and serve as a key person in investigating and tracing customer order concerns.

Key Responsibilities

E-Commerce Order Processing & Tracking

• Monitor incoming orders from Shopee, Lazada, TikTok Shop, Facebook, and other e-commerce platforms.

• Process and monitor orders using the company's E-Commerce Order Tracking or Order Management System.

• Track orders from order receipt through picking, packing, checking, and dispatch.

• Verify order details, SKU, quantity, shipping information, and fulfillment status.

• Monitor pending, aging, failed, cancelled, and at-risk orders.

• Ensure orders are processed according to marketplace cut-off times and fulfillment requirements.

• Update and maintain accurate order statuses in the applicable systems.

Order Monitoring & Dispatch

• Monitor daily order volume and fulfillment progress.

• Ensure orders are dispatched within the required timeline.

• Identify delayed or at-risk orders and coordinate immediate action.

• Trace the status and location of orders that are delayed or have fulfillment issues.

• Coordinate with Warehouse and Logistics teams regarding dispatch and courier concerns.

• Prepare daily monitoring reports for pending, completed, delayed, and cancelled orders.

Daily Manpower Planning

• Review forecasted and actual daily order volume to determine appropriate fulfillment manpower requirements.

• Assist in assigning Pickers, Packers, Checkers, and other fulfillment personnel according to workload.

• Adjust manpower allocation during promotional periods, peak seasons, and unexpected increases in order volume.

• Monitor employee productivity and identify manpower shortages or operational bottlenecks.

• Coordinate manpower requirements and staffing concerns with the Operations Manager.

• Ensure the available workforce is properly utilized to meet daily fulfillment targets.

Picker & Packer Training and Monitoring

• Train new and existing Pickers and Packers on proper order fulfillment procedures.

• Monitor picking and packing accuracy and productivity.

• Ensure compliance with warehouse fulfillment SOPs.

• Identify recurring fulfillment errors and provide appropriate coaching.

• Monitor employee performance and recommend improvements when necessary.

Customer Order Tracing & Resolution

• Serve as a key contact for customer order tracing and fulfillment-related concerns.

• Investigate missing, incorrect, incomplete, damaged, delayed, or failed orders.

• Trace order history using the Order Tracking System and coordinate with the Warehouse and Logistics teams.

• Provide accurate order information and supporting details to the Customer Service Team.

• Identify the possible cause of fulfillment issues and coordinate corrective action.

• Maintain proper records of investigated customer order concerns.

Inventory Coordination

• Coordinate with the Inventory Team regarding stock availability and fulfillment concerns.

• Report discrepancies between system records and actual warehouse inventory.

• Identify unavailable, missing, or incorrectly located SKUs that may affect order fulfillment.

• Coordinate inventory concerns that may result in order delays or cancellations.

Reporting & Performance Monitoring

• Prepare daily, weekly, and monthly fulfillment reports.

• Monitor order volume versus forecasted volume.

• Track on-time dispatch, order accuracy, fulfillment errors, cancellations, and pending orders.

• Monitor Picker and Packer productivity and manpower utilization.

• Identify recurring fulfillment issues and recommend process improvements.

• Escalate operational concerns that may affect fulfillment deadlines or customer satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain, Operations Management, or a related field is preferred.

• At least 2 years of experience in e-commerce fulfillment, order processing, warehouse operations, logistics, or inventory operations.

• Experience using an E-Commerce Order Tracking System or Order Management System is preferred.

• Experience handling orders from Shopee, Lazada, TikTok Shop, Facebook Marketplace, or similar e-commerce platforms is an advantage.

• Knowledge of Warehouse Management Systems (WMS) is a plus, but not required.

• Experience monitoring or training Picker, Packer, Checker, or warehouse personnel is preferred.

• Experience in workload allocation, manpower planning, or productivity monitoring is an advantage.

• Strong analytical, organizational, and problem-solving skills.

• Excellent attention to detail and order accuracy.

• Proficient in Microsoft Excel or Google Sheets.

• Strong communication and coordination skills.

• Able to work in a fast-paced, high-volume e-commerce environment.