E-Commerce Fulfillment Specialist: Dispatch, Planning & Tracking

FNT CLOTHING CORP.; Meycauayan; On-site; PHP 279,000 - 469,000; Full time

Job summary

FNT CLOTHING CORP. is seeking an E-Commerce Fulfillment Specialist to manage daily order fulfillment across Shopee, Lazada, TikTok Shop, Facebook, and other platforms.

You will track orders from receipt to dispatch using our OMS/Tracking system, coordinating with Warehouse, Inventory, and Logistics to ensure on-time delivery. Responsibilities include daily manpower planning, training Pickers and Packers, and resolving customer order concerns.

Qualifications

• Bachelor's degree in Business Administration, Logistics, or related field preferred.
• At least 2 years of experience in e-commerce fulfillment or related logistics.
• Experience using an E-Commerce Order Tracking System or Order Management System.
• Experience handling orders from Shopee, Lazada, TikTok Shop, Facebook Marketplace.
• Proficiency in Microsoft Excel or Google Sheets.
• Strong analytical, organizational, and problem-solving skills.
• Able to work in a fast-paced, high-volume e-commerce environment.

Responsibilities

• Monitor and manage daily orders across Shopee, Lazada, TikTok Shop, Facebook and other platforms.
• Process and monitor orders using the company's Order Tracking or Order Management System.
• Track orders from receipt through picking, packing, checking, and dispatch.
• Coordinate with Warehouse, Inventory, Customer Service, and Logistics teams.
• Plan daily manpower based on forecasted order volume and workload.
• Train and monitor Pickers and Packers on fulfillment procedures.
• Investigate and resolve customer order concerns and fulfillment issues.
• Prepare daily fulfillment reports and monitor KPIs.

Skills

E-commerce fulfillment

Order processing

Warehouse operations

Logistics coordination

Microsoft Excel

Attention to detail

Communication skills

Education

Bachelor's degree in Business Administration

Tools

E-Commerce Order Tracking System

Order Management System

Warehouse Management Systems (WMS)

Job description

FNT CLOTHING CORP. is seeking an E-Commerce Fulfillment Specialist to manage daily order fulfillment across Shopee, Lazada, TikTok Shop, Facebook, and other platforms.

You will track orders from receipt to dispatch using our OMS/Tracking system, coordinating with Warehouse, Inventory, and Logistics to ensure on-time delivery. Responsibilities include daily manpower planning, training Pickers and Packers, and resolving customer order concerns.