E-commerce Supervisor

Ogooda Car Accessories; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

Ogooda Car Accessories is seeking an experienced E-commerce Operations Manager to oversee daily activities across Shopee, Lazada, TikTok Shop, and other online marketplaces in the Philippines. You will lead the e-commerce team, optimize product listings, manage promotions, and coordinate with warehouse, marketing, and sales to hit targets.

The role requires 2–3 years in e-commerce with supervisory experience, proficiency in Excel/Sheets, and strong analytical and leadership skills.

Qualifications

• Bachelor's degree in a related field.
• 2–3 years in e-commerce, online selling, digital sales, or marketplace management.
• 1 year of supervisory or team-lead experience preferred.
• Hands-on experience with Shopee, Lazada, TikTok Shop or similar platforms.
• Experience in managing online promotions, listings, and campaigns.
• Strong knowledge of e-commerce operations and online sales strategies.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Excel/Google Sheets and reporting tools.
• Excellent leadership, communication, and organizational skills.
• Detail-oriented, proactive in fast-paced environments.

Responsibilities

• Manage and oversee daily operations of e-commerce platforms such as Shopee, Lazada, TikTok Shop, and other online marketplaces.
• Monitor sales performance and ensure targets and KPIs are achieved.
• Supervise, train, coach, and evaluate the e-commerce team.
• Ensure accurate product listings including descriptions, images, prices, and inventory.
• Plan and execute online promotions, vouchers, campaigns, and other sales activities.
• Coordinate with Warehouse and Logistics Teams for timely order fulfillment.
• Monitor customer inquiries and e-commerce concerns.
• Analyze sales reports, traffic, conversion rates, and other metrics.
• Monitor competitors and market trends.
• Develop strategies to increase online sales and profitability.
• Coordinate with Marketing on campaigns, launches, and promotions.
• Prepare daily, weekly, and monthly performance reports.
• Ensure compliance with marketplace policies and company procedures.
• Identify operational issues and implement process improvements.
• Perform other related duties as assigned by management.

Skills

E-commerce operations

Sales analysis

Team leadership

Promotions planning

Product listings management

Inventory coordination

Communication

Excel/Google Sheets

Education

Bachelor's degree in Business Administration, Marketing, E-Commerce, Management, or related field

Tools

Shopee

Lazada

TikTok Shop

Job description

Key Responsibilities

• Manage and oversee daily operations of e-commerce platforms such as Shopee, Lazada, TikTok Shop, and other online marketplaces.

• Monitor daily, weekly, and monthly sales performance and ensure that sales targets and KPIs are achieved.

• Supervise, train, coach, and evaluate the performance of the e-commerce team.

• Ensure accurate and updated product listings, including product descriptions, images, prices, promotions, and inventory.

• Plan and execute online promotions, vouchers, discounts, campaigns, and other sales activities.

• Monitor product availability and coordinate closely with the Warehouse and Logistics Teams to ensure timely order fulfillment.

• Monitor customer inquiries, complaints, returns, cancellations, and other e-commerce concerns.

• Analyze sales reports, traffic, conversion rates, and other performance metrics to identify areas for improvement.

• Monitor competitors, market trends, and marketplace activities.

• Develop strategies to increase online sales, improve conversion rates, and maximize profitability.

• Coordinate with the Marketing Team regarding campaigns, content, live selling, product launches, and promotional activities.

• Prepare and submit daily, weekly, and monthly e-commerce performance reports.

• Ensure compliance with marketplace policies and company procedures.

• Identify operational issues and implement process improvements.

• Perform other related duties that may be assigned by management.

Qualifications

• Bachelor's degree in Business Administration, Marketing, E-Commerce, Management, or a related field.

• At least 2-3 years of experience in e-commerce, online selling, digital sales, or marketplace management.

• At least 1 year of supervisory or team-lead experience is preferred.

• Hands-on experience with Shopee, Lazada, TikTok Shop, or similar platforms.

• Experience in managing online promotions, product listings, and marketplace campaigns.

• Strong knowledge of e-commerce operations and online sales strategies.

• Strong analytical and problem-solving skills.

• Proficient in Microsoft Excel/Google Sheets and reporting tools.

• Excellent leadership, communication, and organizational skills.

• Detail-oriented, proactive, and able to work in a fast-paced environment.

• Willing to work on-site and handle operational concerns when needed.