E-Commerce Fulfillment Operations Manager

Dermorepubliq Corporation; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Dermorepubliq Corporation is seeking a Fulfillment Manager to oversee daily operations, manage manpower, and ensure orders from e-commerce platforms are processed, packed, and handed over to couriers on time.

You will monitor packing capacity, SLA performance for platforms like Shopee, Lazada, and TikTok Shop, coordinate with Sales, Marketing, and 3PL partners, and drive improvements in productivity and accuracy across the fulfillment team.

Qualifications

• 2–3 years in fulfillment/logistics with supervisory experience
• Experience managing large teams and high-volume order operations
• Knowledge of e-commerce fulfillment processes and SLA
• Familiar with Shopee, Lazada, and TikTok Shop
• Proficient in Excel or Google Sheets for reporting
• Strong leadership and communication skills

Responsibilities

• Oversee daily fulfillment operations, staffing, and shift activities.
• Monitor orders, packing capacity, and productivity to meet SLAs.
• Coordinate with Sales/Marketing on capacity during campaigns.
• Track packing errors, returns, and courier handovers.
• Review reports and address productivity concerns with supervisors.
• Coordinate with 3PL/courier partners and internal teams.
• Ensure compliance with procedures, safety, and policies.
• Handle HR matters for the Fulfillment team.

Skills

Leadership

Team management

Data analysis

Excel/Sheets

Communication

SLA awareness

Education

Bachelor’s degree in Business Administration or related field

Tools

WMS

OMS

ERP

Marketplace tools

Job description

Dermorepubliq Corporation is seeking a Fulfillment Manager to oversee daily operations, manage manpower, and ensure orders from e-commerce platforms are processed, packed, and handed over to couriers on time.

You will monitor packing capacity, SLA performance for platforms like Shopee, Lazada, and TikTok Shop, coordinate with Sales, Marketing, and 3PL partners, and drive improvements in productivity and accuracy across the fulfillment team.