E-Commerce Fulfillment Operations Lead

Dermorepubliq Corporation; Marikina; On-site; PHP 600,000 - 900,000; Full time

Job summary

Dermorepubliq Corporation in Metro Manila is seeking a Fulfillment Manager to lead daily fulfillment operations for ecommerce orders, ensuring accurate packing, timely handover to couriers, and strict adherence to service level agreements across platforms such as Shopee and Lazada.

You will supervise shifts, manage manpower, monitor packing capacity and order throughput, coordinate with Sales, Marketing, Inventory, and 3PL partners, and drive KPI improvements while upholding safety, policies,

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field.
• 2–3 years of experience in fulfillment, warehouse, logistics, e-commerce, or operations, preferably with supervisory or managerial experience.
• Experience with e-commerce platforms such as Shopee, Lazada, and TikTok Shop, and order management systems like BigSeller.
• Proficiency in Microsoft Excel or Google Sheets for reports, monitoring, and data analysis.
• Strong leadership, problem-solving, decision-making, and communication skills.

Responsibilities

• Manage daily fulfillment operations, manpower, attendance, and shift activities.
• Monitor pending orders, order volume, packing capacity, and fulfillment productivity.
• Ensure orders meet platform SLA and fulfillment KPIs across platforms (Shopee, Lazada, TikTok Shop).
• Coordinate with Sales & Marketing for capacity adjustments during campaigns and SLA changes.
• Monitor packing errors, rejected parcels, returns/refunds, and other fulfillment-related issues.
• Review operational reports and address employee, process, and productivity concerns raised by supervisors.
• Monitor account health, late dispatch/fulfillment metrics, and other platform indicators.
• Coordinate with 3PL/courier partners regarding parcel handover, pending shipments, discrepancies, and operational concerns.
• Coordinate with Inventory, Warehouse, Production, HR, and other departments to support fulfillment requirements.
• Handle administrative and HR-related matters for the Fulfillment team.
• Lead supervisors and fulfillment personnel while ensuring compliance with procedures, productivity standards, and safety requirements.

Skills

Leadership & team management

Data analysis

Communication &Stakeholder management

Problem-solving

Excel/Google Sheets reporting

Education

Bachelor's degree in Business Administration or related field

Tools

WMS

OMS

ERP

Marketplace seller tools

Job description

Dermorepubliq Corporation in Metro Manila is seeking a Fulfillment Manager to lead daily fulfillment operations for ecommerce orders, ensuring accurate packing, timely handover to couriers, and strict adherence to service level agreements across platforms such as Shopee and Lazada.

You will supervise shifts, manage manpower, monitor packing capacity and order throughput, coordinate with Sales, Marketing, Inventory, and 3PL partners, and drive KPI improvements while upholding safety, policies,