E-Commerce Fulfillment Lead - Multi-Channel Warehouse Ops

Biocostech Philippines Corporation; Biñan; On-site; PHP 502,000 - 837,000; Full time

Job summary

Biocostech Philippines Corporation in Biñan, Laguna, Philippines, seeks an experienced Fulfillment Operations Lead to oversee end-to-end e-commerce fulfillment within our Biñan facility. You will manage workflows across Shopee, TikTok Shop, and Lazada, run an OMS, lead a 10+ person team, and drive KPI reporting and SOP improvements.

This on-site role requires English and Filipino communication, a logistics background, and willingness for extended hours during peak campaigns to ensure all orders

Qualifications

• 3–5 years of experience in e-commerce fulfillment or 3PL operations in the Philippines.
• Hands-on knowledge of Shopee, TikTok Shop, and Lazada backends for orders, shipping, returns, and campaigns.
• Experience leading 10+ warehouse staff, and setting up SOPs and KPI dashboards.
• Willing to work extended hours and weekends during major campaigns.

Responsibilities

• Lead end-to-end fulfillment: processing, picking, packing, dispatch, returns, inventory reconciliation.
• Set up and manage workflows on Shopee, TikTok Shop, and Lazada; handle order pulls and shipping labels.
• Operate OMS (Payrecon or future systems) for routing, inventory sync, and reporting.
• Hire, train, and supervise warehouse staff; enforce SOPs and improve performance.
• Track daily KPIs: order accuracy, dispatch rate, inventory variance, delivery success, returns.
• Coordinate with courier partners to ensure timely pickups and resolve issues.
• Manage warehouse layout, equipment, packaging, and inventory custody.
• Lead the team during high-volume campaign days and extended hours.
• Serve as primary client contact on operations and weekly performance reporting.

Skills

E-commerce fulfillment

Team leadership

KPI dashboards

SOP development

English & Filipino

Campaign management

Excel / Google Sheets

On-site operations

Education

Bachelor's degree in Business, Logistics, Supply Chain, or Industrial Engineering

Tools

Payrecon

Anchanto

Sellerboard

Shopee/TikTok/Lazada backend tools

Google Sheets

Excel

Job description

Biocostech Philippines Corporation in Biñan, Laguna, Philippines, seeks an experienced Fulfillment Operations Lead to oversee end-to-end e-commerce fulfillment within our Biñan facility. You will manage workflows across Shopee, TikTok Shop, and Lazada, run an OMS, lead a 10+ person team, and drive KPI reporting and SOP improvements.

This on-site role requires English and Filipino communication, a logistics background, and willingness for extended hours during peak campaigns to ensure all orders