E-Commerce Fulfillment Manager

Biocostech Philippines Corporation; Biñan; Presencial; PHP 502.000 - 837.000; Jornada completa

Descripción de la vacante

Biocostech Philippines Corporation in Biñan, Laguna, Philippines, seeks an experienced Fulfillment Operations Lead to oversee end-to-end e-commerce fulfillment within our Biñan facility. You will manage workflows across Shopee, TikTok Shop, and Lazada, run an OMS, lead a 10+ person team, and drive KPI reporting and SOP improvements.

This on-site role requires English and Filipino communication, a logistics background, and willingness for extended hours during peak campaigns to ensure all orders

Formación

• 3–5 years of experience in e-commerce fulfillment or 3PL operations in the Philippines.
• Hands-on knowledge of Shopee, TikTok Shop, and Lazada backends for orders, shipping, returns, and campaigns.
• Experience leading 10+ warehouse staff, and setting up SOPs and KPI dashboards.
• Willing to work extended hours and weekends during major campaigns.

Responsabilidades

• Lead end-to-end fulfillment: processing, picking, packing, dispatch, returns, inventory reconciliation.
• Set up and manage workflows on Shopee, TikTok Shop, and Lazada; handle order pulls and shipping labels.
• Operate OMS (Payrecon or future systems) for routing, inventory sync, and reporting.
• Hire, train, and supervise warehouse staff; enforce SOPs and improve performance.
• Track daily KPIs: order accuracy, dispatch rate, inventory variance, delivery success, returns.
• Coordinate with courier partners to ensure timely pickups and resolve issues.
• Manage warehouse layout, equipment, packaging, and inventory custody.
• Lead the team during high-volume campaign days and extended hours.
• Serve as primary client contact on operations and weekly performance reporting.

Conocimientos

E-commerce fulfillment

Team leadership

KPI dashboards

SOP development

English & Filipino

Campaign management

Excel / Google Sheets

On-site operations

Educación

Bachelor's degree in Business, Logistics, Supply Chain, or Industrial Engineering

Herramientas

Payrecon

Anchanto

Sellerboard

Shopee/TikTok/Lazada backend tools

Google Sheets

Excel

Descripción del empleo

Key Responsibilities

• Lead the end-to-end fulfillment operation: order processing, picking, packing, dispatch, returns, and inventory reconciliation.


• Set up and manage workflows on Shopee, TikTok Shop, and Lazada seller centers, including order pulls, shipping label generation, and platform-specific SLAs.


• Operate and oversee daily use of an Order Management System (OMS) such as Payrecon, or other systems in the future - including order routing, inventory sync, and reporting.


• Hire, train, and supervise the warehouse team (supervisor, pickers, packers, dispatcher, RTV/RTS, customer service).


• Implement and enforce SOPs across all stages of the fulfillment process; refine them based on actual performance.


• Track and report daily KPIs: order accuracy, dispatch rate, inventory variance, delivery success rate, and returns.


• Coordinate directly with courier partners (J&T, Ninja Van, and others) to ensure timely pickups and resolve delivery issues.


• Manage warehouse layout, equipment, packaging supplies, and inventory custody.


• Lead the team during high-volume campaign days (e.g., Shopee/Lazada/TikTok mega sales) - including extended hours when needed.


• Serve as the primary point of contact for the client on operational matters and weekly performance reporting.

Required Qualifications

• At least 3-5 years of experience managing e-commerce fulfillment, warehouse, or 3PL operations in the Philippines.


• Strong working knowledge of Shopee, TikTok Shop, and Lazada seller center backends - order processing, shipping, returns, and campaign management.


• Hands-on experience using an OMS - Orders Management System (Payrecon, Anchanto, Sellerboard, or similar) to manage multi-channel order flow and inventory.


• Proven track record leading and developing warehouse teams of at least 10 people; able to manage performance and morale on the floor.


• Experience setting up SOPs, KPI dashboards, and daily reporting from scratch.


• Willing to work extended hours and on weekends during major campaign days (9.9, 10.10, 11.11, 12.12, payday sales) to ensure all orders are fulfilled on time.


• Comfortable working on-site full-time at our fulfillment center.


• Strong communication skills in English and Filipino - able to deal with clients, couriers, and platform support.


• Bachelor's degree in Business, Logistics, Supply Chain, Industrial Engineering, or related field (or equivalent work experience).


• Proficiency with Google Sheets / Excel for KPI tracking and variance analysis.

Preferred / Nice to Have

• Prior experience setting up a new warehouse or fulfillment center from scratch.


• Familiarity with courier integrations and Shopee SLS, TikTok Logistics, and LEX/Lazada Direct.


• Experience working with health, beauty, FMCG, or fast-moving SKU categories.


• Working knowledge of basic accounting/inventory integrations (e.g., QuickBooks).