Junior Ecommerce Specialist and Ecommerce Specialist

MicroSourcing; Cebu City; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Healthcare coverage

Time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Cebu City, IT Park, is hiring an E-commerce Support Specialist to ensure smooth online operations and customer engagement. You will audit site experiences, analyze data, and collaborate across teams to optimize conversions and sales.

Join a hybrid, day-shift role with focus on accuracy, process compliance, and continuous learning of ecommerce platforms and analytics tools.

Qualifications

• Strong attention to detail and commitment to delivering accurate, high-quality work.
• Proactive and solutions-focused mindset with the ability to manage multiple priorities.
• Ability to follow structured processes across various systems and tools.
• Strong curiosity and willingness to learn about e-commerce platforms, digital growth strategies, and industry best practices.
• Excellent written communication skills and strong content judgment.
• Comfortable using technical tools such as AI platforms, analytics tools, and CMS systems.

Responsibilities

• Manage repetitive day-to-day ecommerce tasks with consistency, accuracy, and a strong sense of ownership.
• Audit the website to identify onsite experience issues, content gaps, and conversion blockers that may impact customer journeys.
• Analyze ecommerce data and performance trends to uncover insights and growth opportunities.
• Execute processes across multiple systems, including CMS platforms, analytics tools, and AI-powered applications.
• Support merchandising and conversion optimization initiatives to improve customer engagement and online sales performance.
• Collaborate with internal teams to ensure high-quality ecommerce operations and digital execution.

Skills

Attention to detail

Proactive mindset

Structured processes

Written communication

CMS systems

AI platforms

Analytics tools

Tools

CMS platforms

Analytics tools

AI platforms

Job description

Discover your 100% YOU with MicroSourcing!

Position: E-commerce Support Specialist

Location: IT Park, Cebu City

Work setup & shift: Hybrid, Day shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards - Enjoy above-market compensation, healthcare coverage starting on day one for you and your dependents, paid time off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit - Thrive in a positive and engaging work environment through company-sponsored events and activities.
• Work-Life Harmony - Enjoy flexible work arrangements that support your lifestyle and priorities.
• Career Growth - Access continuous learning opportunities and career advancement programs.
• Inclusive Teamwork - Be part of a diverse and inclusive culture where everyone's contributions are valued.

Your Role

As An E-commerce Support Specialist / Analyst, You Will

• Manage repetitive day-to-day ecommerce tasks with consistency, accuracy, and a strong sense of ownership.
• Audit the website to identify onsite experience issues, content gaps, and conversion blockers that may impact customer journeys.
• Analyze ecommerce data and performance trends to uncover insights and growth opportunities.
• Execute processes across multiple systems, including CMS platforms, analytics tools, and AI-powered applications.
• Support merchandising and conversion optimization initiatives to improve customer engagement and online sales performance.
• Collaborate with internal teams to ensure high-quality ecommerce operations and digital execution.

What You Need

Non-negotiables

• Strong attention to detail and commitment to delivering accurate, high-quality work.
• A proactive and solutions-focused mindset with the ability to manage multiple priorities.
• Confidence in following structured processes across various systems and tools.
• Strong curiosity and willingness to learn about e-commerce platforms, digital growth strategies, and industry best practices.
• Excellent written communication skills and strong content judgment.
• Comfortable using technical tools such as AI platforms, analytics tools, and CMS systems.

Preferred Skills / Expertise

• Genuine interest in e-commerce, merchandising, customer behavior, and conversion optimization.
• Previous experience analyzing ecommerce data or supporting digital retail operations.
• Familiarity with e-commerce platforms, website content management, or online merchandising workflows is an advantage.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment to 100% YOU

MicroSourcing believes our strength lies in the diversity and talent of our people.

We foster an inclusive culture that embraces individuals of all backgrounds, experiences, and perspectives.

At MicroSourcing, we don't just accept your authentic self - we celebrate it.

We value every individual's contribution and create opportunities for everyone to grow and thrive.

Join us in celebrating YOU and your 100%!

For more information, visit MicroSourcing

Terms & conditions apply.