Customer Support Coordinator

MicroSourcing; Pasay; On-site; PHP 334,800 - 468,720; Full time

Benefits offered by this job

Healthcare coverage day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Support Coordinator in Pasay. This onsite role handles customer inquiries, tracks deliveries, and coordinates with drivers to ensure on-time service. You will respond via email and calls, addressing concerns with professionalism.

The ideal candidate brings strong English communication, a positive attitude, and multitasking ability. Bachelor's degree or higher is preferred, with day shift and a collaborative team environment.

Qualifications

• Experience in customer service or support roles.
• Excellent spoken and written English skills.
• Able to stay calm with stressed or upset customers.
• Proficient with computers and basic software.
• Strong time management and multitasking abilities.

Responsibilities

• Group and assign jobs to drivers to ensure timely deliveries.
• Follow up with drivers and provide needed support for successful delivery.
• Publish jobs to attract drivers and expand the network.
• Conduct driver training to improve skills.
• Make outbound calls to update customers on delivery status.
• Respond to inquiries via email and other channels.
• Handle cases and complaints positively and professionally.
• Process orders, forms, applications, and requests.
• Keep records of interactions, transactions, and complaints.
• Coordinate with colleagues to ensure timely delivery.
• Provide feedback on delivery and service efficiency.
• Ensure customer satisfaction and professional support.

Skills

Customer service

Communication

Time management

Teamwork

Multitasking

Inbound/Outbound calls

Education

Bachelor's degree or higher

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Support Coordinator

Location: Mall of Asia, Pasay City

Work setup & shift: Onsite | Day shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Responsibilities

• Group and assign jobs to drivers while ensuring the timely completion of deliveries.
• Follow up with drivers and provide the necessary support to ensure successful delivery.
• Publish jobs to attract drivers and expand the driver network.
• Conduct training for drivers to improve their skills and knowledge.
• Make outbound calls to customers to update them on their delivery status and address concerns.
• Respond to customer inquiries through email and other communication channels.
• Handle customer cases and complaints positively, empathetically, and professionally.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues and other teams to ensure timely delivery.
• Provide feedback on the efficiency of the delivery and customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualification

• Ability to stay calm when customers are stressed or upset
• Excellent speaking and writing English skills
• Experience working with customer service/support
• Comfortable using computers
• Bachelor's degree or higher
• Strong time management skills and ability to multitask
• Friendly, positive attitude, and excellent teamwork skills.
• Experience in Inbound, Outbound calls and live chat.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply