Part-Time E‑commerce Customer Support Specialist

Luxasia Group; Manila; On-site; PHP 206,640 - 344,400; Part time

Job summary

LUXASIA is seeking a part-time e-commerce customer support specialist in Manila to respond to customer chats and provide real-time assistance during campaigns. You will liaise with internal teams to address order concerns, stay informed on brand promotions, and help coordinate deliveries and returns as needed.

The ideal candidate communicates clearly, writes well, can multitask, and quickly absorbs product knowledge to deliver exceptional service across our beauty portfolio.

Qualifications

• Strong communication and writing skills.
• Coordination and project-management abilities.
• Attention to detail and beauty product knowledge.
• Quick learner with ability to absorb extensive product information.
• Ability to multi-task, prioritize and manage time effectively.

Responsibilities

• Respond to e-commerce customer service chats.
• Provide real-time responses to inquiries and propose additional products as appropriate.
• Assist in addressing customers’ order concerns and liaise with teams until resolved.
• Report customer concerns to marketplaces as needed.
• Remain up to date with brand campaigns, product catalogue, promos and trends.
• Aid the e-commerce operations team with deliveries, claims filing and tracking returns.

Skills

Strong communication

Writing skills

Coordination

Project management

Problem-solving

Attention to detail

Beauty product knowledge

Fast learner

Multi-tasking

Job description

LUXASIA is seeking a part-time e-commerce customer support specialist in Manila to respond to customer chats and provide real-time assistance during campaigns. You will liaise with internal teams to address order concerns, stay informed on brand promotions, and help coordinate deliveries and returns as needed.

The ideal candidate communicates clearly, writes well, can multitask, and quickly absorbs product knowledge to deliver exceptional service across our beauty portfolio.