E-Commerce and Retail Customer Support

Metacom Careers; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Metacom Careers is seeking a customer support specialist to assist online and in-store shoppers, address inquiries, process orders, and resolve issues promptly. You will handle phone, email, live chat, and social media, coordinate with warehouse and delivery teams, manage returns and refunds, and maintain accurate records to ensure a high level of customer satisfaction.

This role emphasizes professionalism, problem solving, and adherence to company policies while contributing to sales through

Qualifications

• Provided customer support across channels including online and in-store interactions.
• Maintained high standards of service by addressing inquiries and resolving issues promptly.
• Managed order processing, returns, exchanges, and refunds while keeping accurate records.

Responsibilities

• Assisted customers through phone, email, live chat, and social media for a positive shopping experience.
• Monitored inventory levels and updated product information on e-commerce platforms.
• Coordinated with warehouse and delivery teams to ensure timely order fulfillment.
• Resolved shipping and payment concerns and handled customer complaints professionally.
• Supported sales through product recommendations and cross-selling opportunities.

Job description

• Provided customer support for both online and in-store shoppers by addressing inquiries, processing orders, and resolving issues promptly. Assisted customers through phone, email, live chat, and social media, ensuring a positive shopping experience. Managed order processing, returns, exchanges, and refunds while maintaining accurate customer records. Monitored inventory levels, updated product information on e-commerce platforms, and coordinated with warehouse and delivery teams to ensure timely order fulfillment. Resolved shipping and payment concerns, handled customer complaints professionally, and supported sales through product recommendations and cross-selling opportunities. Consistently maintained high standards of customer satisfaction while adhering to company policies and service quality expectations.