Retail and E-Commerce Customer Support for Athletic Apparel

Metacom Careers; Quezon; On-site; PHP 167,400 - 234,360; Full time

Job summary

Metacom Careers is seeking a full-time CSR to handle customer support for retail and online athletic apparel. You will assist with product inquiries, order processing, returns, exchanges, shipping updates, and account-related concerns, ensuring a smooth customer experience across retail and e-commerce channels.

Ideal candidates have at least 6 months of BPO experience, a sales background, and good communication skills.

Qualifications

• 6 months BPO experience required
• Sales background beneficial
• Strong communication skills
• Willing to work shifts

Responsibilities

• Provide customer support for retail and online sales
• Assist with product inquiries, order processing, returns and exchanges
• Provide shipping updates and account-related support
• Coordinate with internal teams to ensure timely order fulfillment
• Deliver a seamless customer experience across channels

Skills

BPO experience

Sales background

Good communication

Shift work

Job description

Provides customer support for retail and online sales of athletic apparel by assisting with product inquiries, order processing, returns and exchanges, shipping updates, and account-related concerns. Delivers accurate product information, resolves customer issues efficiently, coordinates with internal teams to ensure timely order fulfillment, and provides a seamless customer experience across retail and e-commerce channels while maintaining high standards of service.

Job Requirements & Responsibility

• Must have at least 6 months BPO experience
• Sales background
• Interest or knowledge in sports is preferred
• Good communication skills
• Full-time permanent position (CSR)
• Strictly no working students
• Good with shifting schedule