E-Commerce Assistant

Diversified Services Solutions Inc.; Mandaluyong; On-site; PHP 30,000 - 50,000; Full time

Job summary

A leading e-commerce services provider in Mandaluyong is looking for a skilled individual to handle product listing management, inventory oversight, and customer support. Your role will involve creating and optimizing product listings on platforms like Shopify and Amazon, monitoring stock levels, and ensuring high customer satisfaction by addressing inquiries. If you have a keen eye for market trends and enjoy a dynamic work environment, we invite you to apply.

Responsibilities

• Create and optimize product listings on e-commerce platforms.
• Monitor stock levels and coordinate with supply chain teams.
• Handle customer orders and ensure timely fulfillment.
• Respond to online inquiries and ensure customer satisfaction.
• Assist in tracking KPIs for sales performance.
• Support marketing efforts with promotions and campaigns.
• Identify and report website issues for maintenance.
• Conduct market research on competitors and trends.

Job description

• Product Listing Management: Create, update, and optimize product listings with accurate descriptions, pricing, and images on e-commerce platforms (e.g., Shopify, Amazon, WooCommerce).
• Inventory Management: Monitor stock levels, coordinate with warehouse or supply chain teams to ensure availability, and help prevent stockouts or overstocking.
• Order Processing: Handle customer orders, ensure timely fulfillment and shipping, and resolve issues related to delivery or returns.
• Customer Support: Respond to online inquiries, reviews, and complaints via email or platform messaging, ensuring high customer satisfaction.
• Sales & Performance Tracking: Assist in tracking KPIs such as conversion rates, traffic, cart abandonment, and sales performance.
• Promotions & Campaigns: Support marketing efforts by helping launch sales, discount codes, and promotional banners on the e-commerce site.
• Website Maintenance: Identify and report bugs or user experience issues, and work with developers or the digital team to implement fixes.
• Market Research: Monitor competitor websites and pricing, and stay up to date with trends in e-commerce and online shopping behavior.