Omni-Channel E-Commerce Support Specialist

Metacom Careers; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Metacom Careers is seeking a customer support specialist to assist online and in-store shoppers, address inquiries, process orders, and resolve issues promptly. You will handle phone, email, live chat, and social media, coordinate with warehouse and delivery teams, manage returns and refunds, and maintain accurate records to ensure a high level of customer satisfaction.

This role emphasizes professionalism, problem solving, and adherence to company policies while contributing to sales through

Qualifications

• Provided customer support across channels including online and in-store interactions.
• Maintained high standards of service by addressing inquiries and resolving issues promptly.
• Managed order processing, returns, exchanges, and refunds while keeping accurate records.

Responsibilities

• Assisted customers through phone, email, live chat, and social media for a positive shopping experience.
• Monitored inventory levels and updated product information on e-commerce platforms.
• Coordinated with warehouse and delivery teams to ensure timely order fulfillment.
• Resolved shipping and payment concerns and handled customer complaints professionally.
• Supported sales through product recommendations and cross-selling opportunities.

Job description

Metacom Careers is seeking a customer support specialist to assist online and in-store shoppers, address inquiries, process orders, and resolve issues promptly. You will handle phone, email, live chat, and social media, coordinate with warehouse and delivery teams, manage returns and refunds, and maintain accurate records to ensure a high level of customer satisfaction.

This role emphasizes professionalism, problem solving, and adherence to company policies while contributing to sales through