E-Commerce Account Analyst

INFINITY SPORTS INTERNATIONAL, INC.; Makati; On-site; PHP 223,200 - 390,600; Full time

Job summary

INFINITY SPORTS INTERNATIONAL, INC. is seeking a detail-oriented individual for a Customer Support and Order Management position in Makati, Philippines. Your role will involve assisting with customer inquiries, managing orders, monitoring account health, and coordinating inventory levels. A successful candidate will also maintain accurate data, assist with basic accounting tasks, and ensure that procedures and documentation are current. This role is essential for efficient operations and customer satisfaction within the company.

Qualifications

• Strong attention to detail for monitoring accounts.
• Proficiency in data entry and basic accounting.
• Ability to handle customer inquiries effectively.

Responsibilities

• Assist with customer inquiries and manage the order process.
• Monitor account health and provide performance reports.
• Track inventory levels and coordinate supply chain aspects.
• Maintain accurate data and update systems.

Job description

• Customer Support and Order Management: Assisting with customer inquiries and managing the order process efficiently.
• Account Health Monitoring and Basic Reporting: Keeping track of accounts and providing basic performance reports.
• Inventory Tracking and Supply Chain Coordination: Monitoring stock levels and coordinating basic aspects of supply chain management.
• Data Entry, Reconciliation, and System Updates: Maintaining accurate data and ensuring that systems are up to date.
• Basic Accounting or Finance Support: Assisting with basic financial tasks such as tracking expenses or processing invoices.
• Maintaining SOPs and Internal Documentation: Keeping standard operating procedures (SOPs) and documentation current and accessible.
• Executing Assigned Processes: Ensuring that all processes within your scope are completed accurately, consistently, and without rework, while identifying issues early and proposing solutions.