E-Commerce Account Representative

Work-1 Manpower Recruitment Services; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work-1 Manpower Recruitment Services seeks an E-Commerce Account Representative to handle customer inquiries across online channels and support order processing in a fast-paced online environment.

The role requires strong communication, problem-solving abilities, and attention to detail, with the ability to work both independently and as part of a team in the Makati, Philippines area.

Qualifications

• Strong customer service orientation with problem-solving skills.
• Excellent written and verbal communication skills.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to work in a fast-paced, dynamic online environment.
• Ability to work independently and as part of a team.

Responsibilities

• Manage and respond to customer inquiries through various online channels.
• Provide exceptional service to ensure customer satisfaction and loyalty.
• Process orders, returns, and exchanges promptly and efficiently.
• Assist customers in navigating the e-commerce platform and troubleshooting issues.
• Collaborate with various teams to resolve customer concerns and improve service delivery.

Skills

Customer service

Communication

Problem solving

Teamwork

Independent work

Attention to detail

Job description

Description

• Manage and respond to customer inquiries through various online channels.
• Provide exceptional service to ensure customer satisfaction and loyalty.
• Process orders, returns, and exchanges promptly and efficiently.
• Assist customers in navigating the e-commerce platform and troubleshooting issues.
• Collaborate with various teams to resolve customer concerns and improve service delivery.

Requirements

• Job Title: E-Commerce Account Representative
• Job Function: Online Customer Service Representative
• Responsibilities and Duties: Strong customer service orientation with problem-solving skills.
• Working Conditions: Ability to work in a fast-paced, dynamic online environment.
• Qualities and Traits: Excellent communication skills, both written and verbal.
• Qualities and Traits: Detail-oriented with a focus on accuracy and efficiency.
• Qualities and Traits: Ability to work independently and as part of a team.