E-Commerce Account! Customer Service Representative at CNX Bridgetowne

Concentrix; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A reputable customer service company in Quezon City is looking for a Customer Service Representative to provide excellent support for e-commerce clients. Responsibilities include managing inquiries, resolving complaints, and maintaining records. Candidates should have a high school diploma and relevant customer service experience. Strong English communication skills are essential. This is a full-time position located on-site.

Qualifications

• 0–2 years of customer service experience.
• Friendly, approachable, and customer-focused attitude.
• Ability to work in a fast-paced e-commerce environment.

Responsibilities

• Manage and respond to customer inquiries through various communication channels.
• Assist in resolving customer complaints in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.

Skills

Proficient in English language

Strong interpersonal and communication skills

Education

High School diploma or equivalent

Job description

E-Commerce Account! Customer Service Representative at CNX Bridgetowne

Concentrix

On-site - Quezon City

High/Senior High School Full-time

Job Description

Provide excellent customer service and support to e-commerce account clients.

Responsibilities

• Manage and respond to customer inquiries through various communication channels.
• Assist in resolving customer complaints in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction and retention.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Proficient in English language.
• Skills and Competencies: Strong interpersonal and communication skills.
• Qualities and Traits: Friendly, approachable, and customer-focused attitude.
• Working Conditions: Fast-paced e-commerce environment.

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

Fraud Warning

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.