E-Commerce Account Agent

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Health Insurance

HMO

Job summary

A consulting firm in Metro Manila is seeking an E-Commerce Account Agent to manage and support online marketplace accounts such as Shopee and Lazada. The role involves maintaining product listings, responding to customer inquiries, processing orders, and enhancing the overall online sales experience. The ideal candidate should have a Bachelor's degree in Business Administration or Marketing and experience in e-commerce, alongside strong communication and customer service skills. Competitive compensation and health benefits are provided.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Experience in e-commerce, online selling, or marketplace account management is an advantage.
• Familiarity with e-commerce platforms such as Shopee, Lazada, or Shopify.
• Good communication and customer service skills.
• Basic knowledge of Microsoft Excel or Google Sheets.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Manage and maintain online store accounts on platforms like Shopee, Lazada, Amazon, and eBay.
• Create, update, and optimize product listings.
• Respond to customer inquiries and resolve issues related to orders.
• Monitor and process orders while coordinating with logistics.
• Track sales performance and prepare basic reports.
• Assist in managing promotions and marketplace campaigns.

Skills

E-commerce experience

Customer service skills

Attention to detail

Communication skills

Familiarity with online platforms

Education

Bachelor’s degree in Business Administration or Marketing

Tools

Microsoft Excel

Google Sheets

Job description

Caldwell Communications Consultancy Philippines

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Job Description

An E-Commerce Account Agent is responsible for managing and supporting a company’s online marketplace accounts. The role includes maintaining product listings, assisting customers, processing orders, and ensuring smooth day-to-day operations of the company’s online store on platforms such as Shopee and Lazada. The agent helps ensure accurate product information, timely order fulfillment, and a positive customer experience while supporting overall online sales performance.

Key Responsibilities

• Manage and maintain online store accounts on platforms like Shopee, Lazada, Amazon, and eBay.
• Create, update, and optimize product listings to ensure accurate information and better visibility.
• Respond to customer inquiries and resolve issues related to orders, returns, or refunds.
• Monitor and process orders while coordinating with logistics or warehouse teams for timely delivery.
• Track sales performance and prepare basic reports to support business decisions.
• Assist in managing promotions, discounts, and marketplace campaigns to help increase sales.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
• Experience in e-commerce, online selling, or marketplace account management is an advantage.
• Familiarity with e-commerce platforms such as Shopee, Lazada, or Shopify.
• Good communication and customer service skills.
• Basic knowledge of Microsoft Excel or Google Sheets.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.

HR Manager Caldwell Communications Consultancy Philippines

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