Dynamic Training Facilitator for BPO & Hybrid Delivery

Symbos; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Symbos, an Australian-led outsourcing partner, is seeking an experienced Trainer to deliver new hire, process, systems and refresher training across Symbos programs. You will facilitate classroom-based and virtual sessions and support a smooth transition from training into production.

You will work with Operations and Quality to close capability gaps, tailor delivery to different learning styles, perform knowledge checks and provide timely coaching and feedback throughout the learning journey,

Qualifications

• At least 2 years of experience as a Trainer, Learning Specialist, Training Facilitator or similar role in a BPO or contact centre environment.
• Experience facilitating new hire, process, product, systems or customer service training.
• Confidence delivering training to remote learners through virtual platforms.
• Strong facilitation, presentation and verbal and written English communication skills.
• Ability to keep learners engaged, manage participation and address different learning needs.

Responsibilities

• Facilitate new hire, product, process, systems, compliance and refresher training programs.
• Deliver sessions for onsite and remote trainees using classroom, virtual and blended learning methods.
• Adapt facilitation techniques to different learning styles, experience levels and performance needs.
• Conduct role plays, simulations, knowledge checks and practical assessments to measure learning transfer.
• Provide coaching and constructive feedback to trainees throughout the learning journey.
• Track attendance, assessment results, completion records and learner progress.
• Identify knowledge or skill gaps and recommend targeted coaching or refresher training.
• Develop and update facilitator guides, learner materials, assessments and job aids.
• Coordinate with Operations, Quality and subject matter experts to keep training content accurate.
• Support nesting, floor transition and post-training follow-through as required.

Skills

Facilitation

Presentation

Verbal communication

Written communication

Stakeholder coordination

Coaching

Tools

PowerPoint

Excel

Word

Outlook

Teams

Job description

Symbos, an Australian-led outsourcing partner, is seeking an experienced Trainer to deliver new hire, process, systems and refresher training across Symbos programs. You will facilitate classroom-based and virtual sessions and support a smooth transition from training into production.

You will work with Operations and Quality to close capability gaps, tailor delivery to different learning styles, perform knowledge checks and provide timely coaching and feedback throughout the learning journey,