Operations Enablement Senior Analyst - Training Assistant

Sagility; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

Sagility seeks an Operations Enablement Senior Analyst - Training Assistant to support training readiness and implementation. You will assist the lead trainer, educate and motivate advocates, and drive performance improvements in a dynamic, customer-centric environment.

You will collaborate with trainers, SMEs, and operations supervisors to identify training needs and streamline processes, ensuring timely completion of improvements and effective learning outcomes.

Qualifications

• Experience in corporate training and onboarding programs.
• Ability to facilitate learning and transfer of knowledge to employees.
• Strong communication and collaboration with trainers and SMEs.

Responsibilities

• Support new hires in classroom training, OJT, and LMS courses.
• Conduct role plays to enhance learning transfer.
• Facilitate topics and programs to meet performance expectations.
• Co-manage classrooms and coordinate with supervisors and learners.
• Provide real-time coaching and side-by-side support during training.
• Assist in training logistics for virtual and onsite sessions.
• Contribute to curriculum development and improvement.

Skills

Training delivery

LMS familiarity

Coaching

Classroom facilitation

Performance improvement

Tools

LMS

Curriculum design

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The Operations Enablement Senior Analyst - Trainer Assistant, is responsible for providing support for training readiness and implementation by assisting the lead trainer with class and on-the-job support to raise performance levels in a dynamic and changing environment. You will educate and motivate our advocates through training and development and will be responsible for delivering learning that makes our employees more effective and customer centric. You would act as a change agent and are a critical resource for driving performance. The TA will assist in assessing the operations for performance gaps and establishing recommendations for improvement, ensuring improvements are completed timely.

Job title:

Operations Enablement Senior Analyst - Training Assistant

Job Description:

Roles and Responsibilities

• Provide support for new hires during classroom training, on-the-job training (OJT), post OJT (90 day), and LMS courses.
• Conduct role plays with new hires to enhance learning transfer.
• Put the customer at the center of everything we do and efficiently perform the technical aspects of the line of business supported.
• Support facilitation of topics, courses, or full programs that focus on the skills required to achieve or exceed the required performance expectations of the learner.
• Effectively co-manage classrooms to expedite quality learning, virtually or onsite
• Facilitate daily stand-ups, huddles or meetings with supervisors, OE peers, and learners (frontline staff); including managing takeaways and ensuring follow-up tasks are completed.
• Provide side-by-side, real time support, using training or coaching to reinforce and develop the classroom learnings
• Perform class listening and live monitoring during OJT as requested
• Contribute to streamlining processes and procedures, eliminating rework and reducing productivity variations whenever possible
• Partner with trainers, coaches, business SME, Ops supervisor, and training supervisor to identify training needs
• Collaborate with the Trainer, Content Design Team (learning and knowledge) by assisting in the development, review, or improvement of curriculum and instructional materials
• Assist in managing the training logistics required for virtual and classroom training (pre- and post-training)
• Demonstrate proper camera usage during all virtual trainings

Location:

Quezon City, Bridgetowne GBF Center 1 Philippines