Training Facilitator - New Hire & Systems Training

Symbos Managed Services Inc; Metro Manila; Hybrid; PHP 446,000 - 725,000; Full time

Job summary

Symbos Managed Services Inc in the Philippines is seeking an experienced Trainer to deliver engaging new hire, process, systems and refresher training across Symbos programs. You will facilitate classroom-based and virtual sessions, assess learner readiness, and help transition trainees from training into live operations.

The role requires strong facilitation, presentation, and English communication skills, with the ability to deliver across onsite, virtual, and blended environments.

Qualifications

• Minimum 2 years' experience as Trainer or similar in a BPO or contact centre.
• Experience delivering new hire and refresher training.
• Proven ability to train remote learners via virtual platforms.

Responsibilities

• Facilitate new hire, product, process, systems, compliance and refresher training programs.
• Deliver clear and engaging sessions for onsite and remote trainees using classroom, virtual and blended learning methods.
• Adapt facilitation techniques to different learning styles, experience levels and performance needs.
• Conduct role plays, simulations, knowledge checks and practical assessments to measure learning transfer.
• Provide timely coaching and constructive feedback to trainees throughout the learning journey.
• Track attendance, assessment results, completion records and learner progress.
• Identify knowledge or skill gaps and recommend targeted coaching, refresher training or other interventions.
• Develop, update and maintain facilitator guides, learner materials, assessments and job aids.
• Coordinate with Operations, Quality and subject matter experts to ensure training content remains accurate and relevant.
• Support nesting, floor transition and post-training follow-through as required.

Skills

Training facilitation

Presentation skills

Verbal English

Written English

Coaching

Tools

PowerPoint

Excel

Word

Outlook

Teams

Job description

Symbos Managed Services Inc in the Philippines is seeking an experienced Trainer to deliver engaging new hire, process, systems and refresher training across Symbos programs. You will facilitate classroom-based and virtual sessions, assess learner readiness, and help transition trainees from training into live operations.

The role requires strong facilitation, presentation, and English communication skills, with the ability to deliver across onsite, virtual, and blended environments.