Trainer (BPO - Healthcare)

INTELEGENCIA BPO LLC CORP.; Pasig; On-site; PHP 350,000 - 520,000; Full time

Job summary

INTELEGENCIA BPO LLC CORP. in Metro Manila seeks a passionate BPO Process Trainer / Learning & Development Specialist with healthcare experience to design and deliver engaging training for new hires and ongoing staff.

You will support training programs, coaching, and process updates while partnering with Operations and Quality to elevate performance. The role requires facilitation of classroom, virtual, and blended sessions, plus development of materials and assessments.

Qualifications

• Bachelor's Degree in Business Administration, HR, Psychology, Education, Communications, or a related field.
• 1–2 years of BPO experience.
• At least 2 years of experience in a healthcare-related environment.
• Experience in training, coaching, QA, team leadership, or a related role.
• Experience facilitating classroom, virtual, or blended training.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word).
• Knowledge of Adult Learning Theory, ADDIE, and Kirkpatrick Model preferred.
• Experience with LMS and training tools such as Canva, Captivate, Rise360, or Vyond is preferred.

Responsibilities

• Facilitate New Hire Training (NHT), refresher, upskilling, and cross-skilling programs.
• Deliver process, product, systems, compliance, healthcare, and soft skills training.
• Use engaging methods such as discussions, role-plays, simulations, and case studies.
• Monitor learner engagement, progress, and training effectiveness.
• Conduct assessments, knowledge checks, and coaching sessions.
• Identify knowledge gaps and provide targeted learning interventions.
• Provide floor support during nesting and post-training.
• Partner with Operations and Quality teams to improve performance.
• Develop and update training materials, facilitator guides, job aids, and assessments.
• Ensure content reflects current healthcare processes, client requirements, and business needs.

Skills

Presentation skills

Communication

Facilitation

Interpersonal skills

Education

Bachelor's Degree in Business Administration, HR, Psychology, Education, Communications, or a related field

Tools

LMS

Canva

Captivate

Rise360

Vyond

Microsoft Office

Job description

About the role

We are looking for a passionate and experienced BPO Process Trainer / Learning & Development Specialist with a strong background in healthcare to develop employee skills, improve performance, and deliver engaging learning experiences. You will support new hire training, coaching, process updates, and performance improvement while partnering with Operations and Quality teams.

Key responsibilities

• Facilitate New Hire Training (NHT), refresher, upskilling, and cross-skilling programs

• Deliver process, product, systems, compliance, healthcare, and soft skills training

• Use engaging methods such as discussions, role-plays, simulations, and case studies

• Monitor learner engagement, progress, and training effectiveness

• Conduct assessments, knowledge checks, and coaching sessions

• Identify knowledge gaps and provide targeted learning interventions

• Provide floor support during nesting and post-training

• Partner with Operations and Quality teams to improve performance

• Develop and update training materials, facilitator guides, job aids, and assessments

• Ensure content reflects current healthcare processes, client requirements, and business needs

About you

• Bachelor's Degree in Business Administration, HR, Psychology, Education, Communications, or a related field

• 1–2 years of BPO experience

• At least 2 years of experience in a healthcare-related environment, preferably healthcare BPO, medical, insurance, hospital, clinic, or healthcare operations

• Strong knowledge of healthcare processes, terminology, workflows, and customer/patient support

• Experience in training, coaching, QA, team leadership, or a related role is preferred

• Experience facilitating classroom, virtual, or blended training

• Strong presentation, communication, facilitation, and interpersonal skills

• Proficiency in Microsoft Office (PowerPoint, Excel, Word)

• Knowledge of Adult Learning Theory, ADDIE, and Kirkpatrick Model is preferred

• Experience with LMS and training tools such as Canva, Captivate, Rise360, or Vyond is preferred