Service Operations Analyst & Dispatch Coordinator

Concentrix; Naga; On-site; PHP 300,000 - 600,000; Full time

Job summary

Concentrix in the Philippines is seeking a Service Call Coordinator/Ticket Analyst to ensure smooth service operations through data-driven workload analysis and effective call management.

The role requires coordinating installations, forecasting future needs, dispatching service calls by priority and geography, monitoring parts inventory, and providing compliance-focused administrative support.

Qualifications

• Analytical mindset with ability to forecast workloads.
• Experience in service operations is a plus.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Workload Analysis: Evaluate service call trends to optimize scheduling strategies and improve efficiency.
• Service Call Management: Oversee creation, scheduling, and tracking of service calls for accurate assignment and timely resolution.
• Installation and Vendor Coordination: Coordinate installation schedules and vendor engagements based on geography and availability.
• Future Planning & Dispatch Optimization: Forecast future needs and dispatch calls by priority, skills, and location.
• Inventory and Parts Monitoring: Verify parts usage and monitor inventory levels with logistics.
• Operational Support & Compliance: Provide administrative support ensuring adherence to daily protocols, ETAs, and safety procedures.

Skills

Workload analysis

Scheduling optimization

Service call management

Vendor coordination

Dispatch optimization

Inventory monitoring

Compliance & admin

Job description

Concentrix in the Philippines is seeking a Service Call Coordinator/Ticket Analyst to ensure smooth service operations through data-driven workload analysis and effective call management.

The role requires coordinating installations, forecasting future needs, dispatching service calls by priority and geography, monitoring parts inventory, and providing compliance-focused administrative support.