Driver Operations Lead - Offline Presence (Telesales)

Lalamove; Parañaque; On-site; PHP 600,000 - 900,000; Full time

Job summary

Lalamove is seeking a Driver Operations Lead for Offline Presence to oversee day-to-day operations and ensure compliance with company policies. You will drive performance metrics, onboarding of partner drivers for sticker installations, and coordination with cross-functional teams to strengthen our driver supply.

The role requires a hands-on leader with 1–2 years in senior associate to supervisory roles, strong people management skills, and proven experience in offline campaigns or branding

Qualifications

• Bachelor’s degree in any relevant field.
• Telesales experience preferred, particularly in roles involving customer engagement, acquisition, or conversion.
• 1–2 years of experience in a Senior Associate to Supervisory capacity, preferably with experience in team leadership or operations management.
• Experience in campaign execution and branding initiatives, particularly offline campaigns, activations, or activities designed to drive awareness, engagement, or acquisition.
• Strong operational, people management, and performance management skills, with the ability to execute initiatives and deliver measurable results.

Responsibilities

• Manage the day-to-day activities of the Offline Presence team including preparation and sending of performance reports, monitoring attendance and productivity of all team members.
• Assist in the onboarding of partner drivers for sticker installation and coordinate other concerns with relevant teams and departments.
• Plan and execute initiatives to improve total sticker drivers.
• Ensure company procedures and regulations are followed and elevate potential issues to the Management Team.
• Lead team briefing and weekly staff meeting to discuss performance updates, product and process developments.
• Perform other tasks as may be assigned by Management.
• A hands-on operations leader who can manage people, execute daily operations, maintain compliance, and deliver performance results to strengthen driver supply and the company’s offline presence.
• Campaign execution – plan, coordinate, and execute offline campaigns, activities, and driver acquisition/engagement initiatives.
• Offline presence & brand awareness – strengthen the company’s visibility and presence across operating areas.

Skills

Telesales

Customer engagement

Leadership

Operations management

Education

Bachelor’s degree

Job description

Lalamoveis disrupting the logistics industry by connecting customers and drivers directlythrough our technology. We offer customers a lightning fast and convenient way to bookdelivery and moving services whether they are at their home, at work or on the go. Peopletalk about O2O, we live it!Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter.

About the role:

To support our oversupply agenda, we are leveraging the power of offline presence to continueto strengthen our brand awareness and presence in all areas we operate.We are currently looking for Driver Operations Lead for Offline Presence who will lead andoversee day-to-day operations of the team and ensure compliance with company policies andprocedures and deliver performance metrics.

• Manage the day-to-day activities of the Offline Presence team including preparation andsending of performance reports, monitoring attendance and productivity of all teammembers

• Assist in the onboarding of partner drivers for sticker installation and coordinate other concerns with relevant teams and departments

• Plan and execute initiatives to improve total sticker drivers

• Ensure company procedures and regulations are followed and elevate potential issues to the Management Team

• Lead team briefing and weekly staff meeting to discuss performance updates, product and process developments

• Perform other tasks as may be assigned by Management

• A hands‑on operations leader who can manage people, execute daily operations, maintain compliance, and deliver performance results to strengthen driver supply and the company’s offline presence.

• Campaign execution – plan, coordinate, and execute offline campaigns, activities, and driver acquisition/engagement initiatives.

• Offline presence & brand awareness – strengthen the company’s visibility and presence across operating areas.

• Bachelor’s degree in any relevant field.

• Telesales experience preferred, particularly in roles involving customer engagement, acquisition, or conversion.

• 1–2 years of experience in a Senior Associate to Supervisory capacity, preferably with experience in team leadership or operations management.

• Experience in campaign execution and branding initiatives, particularly offline campaigns, activations, or activities designed to drive awareness, engagement, or acquisition.

• Strong operational, people management, and performance management skills, with the ability to execute initiatives and deliver measurable results.