Driver Experience & Retention Specialist

Angkas; Tangob; On-site; PHP 400,000 - 560,000; Full time

Benefits offered by this job

Free meals

Gym access

Career advancement

Job summary

Angkas is seeking a Driver Experience Associate to shape the driver journey by drafting updates, delivering training content, and driving engagement across the driver network in the Philippines. The role focuses on retention, policy adherence, and achieving targets under supervision.

The candidate will manage communications, develop learning materials, monitor engagement metrics, and run loyalty initiatives while aligning with company policies.

Qualifications

• Active driver's license and ability to operate a 4-wheel vehicle.
• Bachelor's degree of any related course.
• At least 1 year experience in operations management, preferably in the transportation or logistics industry.
• Good communication skills, computer literate, experience in Google Sheets, data analysis, and reporting.

Responsibilities

• Draft and schedule daily or weekly driver updates (hotspots, announcements, tips).
• Monitor driver group chats or inboxes for issues or trends; respond to inbound driver questions or support requests.
• Manage support escalations and issue resolution.
• Develop learning contents to improve driver professionalism, customer service, and platform knowledge.
• Track completion rates of training and engagement levels with content; share visuals and APP-dates through driver chats.

Skills

Active Driver's License

Vehicle operation (4-wheel)

Communication skills

Data analysis

Reporting

Education

Bachelor's Degree in any related field

Tools

Google Sheets

Job description

Angkas is seeking a Driver Experience Associate to shape the driver journey by drafting updates, delivering training content, and driving engagement across the driver network in the Philippines. The role focuses on retention, policy adherence, and achieving targets under supervision.

The candidate will manage communications, develop learning materials, monitor engagement metrics, and run loyalty initiatives while aligning with company policies.