Driver Experience & Engagement Associate

Angkas (DBDOYC, Inc); Philippines; Hybrid; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Flexible work arrangement

Free meals

Gym access

Career growth opportunities

Job summary

Angkas (DBDOYC, Inc) is seeking a Driver Excellence Associate to help shape a high-quality, long-term driver experience across communications, training, and retention. The role focuses on driver updates, learning content, and loyalty efforts to improve engagement and performance.

The Manila hub serves as a central node with flexible onsite or remote work options, enabling collaboration while driving key metrics and ensuring adherence to policies.

Qualifications

• Bachelor's Degree of any related course.
• At least 1 year of experience in operations management, preferably in the transportation or logistics industry.
• Good Communication Skills, computer literate, experience in google sheets, data analysis, and reporting.
• Must have a driver's licence.
• Must be knowledgeable to operate 4 wheels.

Responsibilities

• Draft and schedule daily or weekly driver updates (hospots, announcements, tips).
• Monitor driver group chats or inboxes for issues or trends.
• Respond to inbound driver questions or support requests.
• Manage support escalations and issue resolution.
• Develop learning contents to improve driver professionalism, customer service, and platform knowledge.
• Track completion rates of training and engagement levels with content.
• Share and communicate learning visuals, APP-dates through driver group chats.
• Monitor driver activity and engagement metrics daily to identify drivers who show signs of disengagement.
• Contact inactive or low-performing drivers to re-engage them with tailored support.
• Develop and run driver loyalty programs.
• Conduct regular FGDs to understand drivers’ needs and pain points.
• Adhere to company policies and procedures.
• Achieve or exceed targets and key objectives assigned by your Immediate Superior.
• Accept other associated responsibilities and projects as the need arises.

Job description

Angkas (DBDOYC, Inc) is seeking a Driver Excellence Associate to help shape a high-quality, long-term driver experience across communications, training, and retention. The role focuses on driver updates, learning content, and loyalty efforts to improve engagement and performance.

The Manila hub serves as a central node with flexible onsite or remote work options, enabling collaboration while driving key metrics and ensuring adherence to policies.