Driver Success & Engagement Specialist

Angkas; Tangob; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Free meals

Gym access

Flexibility

Job summary

Angkas, a leading ride-hailing platform in the Philippines, is seeking a Driver Operations Associate to help establish foundation for driver experience in Tangob, Batangas. You will draft driver communications, develop training content, and monitor engagement to retain drivers.

The role involves handling driver inquiries, managing escalations, and executing loyalty programs while ensuring adherence to company policies and achieving set objectives.

Qualifications

• Must have an active Driver's License.
• Must be knowledgeable to operate a 4-wheel vehicle.
• Bachelor's Degree of any related course.
• At least 1 year experience in operations management, preferably in transportation, logistics, fleet, employee relations, or paralegal.
• Good communication skills, computer literate, experience in Google Sheets, data analysis, and reporting.

Responsibilities

• Draft and schedule driver updates (hotspots, announcements, tips); monitor driver group chats/inboxes; respond to driver questions; manage escalations and resolutions.
• Develop learning contents to improve driver professionalism, customer service, and platform knowledge; track completion rates; share updates.
• Monitor driver activity and engagement; contact inactive drivers; develop and run driver loyalty programs; conduct FGDs to understand drivers' needs and pain points.
• Adhere to company policies and procedures.
• Achieve or exceed targets and key objectives assigned by your Immediate Superior.
• Accept other associated responsibilities and projects as the need arises.

Skills

Communication

Data analysis

Google Sheets

Operations management

Reporting

Education

Bachelor's degree

Tools

Google Sheets

Job description

Angkas, a leading ride-hailing platform in the Philippines, is seeking a Driver Operations Associate to help establish foundation for driver experience in Tangob, Batangas. You will draft driver communications, develop training content, and monitor engagement to retain drivers.

The role involves handling driver inquiries, managing escalations, and executing loyalty programs while ensuring adherence to company policies and achieving set objectives.