Driver Experience & Operations Associate

Angkas; Lipa; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Free meals

Gym access

Career growth opportunities

Competitive salary increases

Startup energy

Global team culture

Job summary

Angkas in the Philippines is seeking a Driver Operations Associate to build and maintain a high-quality driver experience across our growing ride-hailing network. You will craft updates, monitor issues, and manage escalations to ensure timely resolutions.

The role emphasizes learning content development, driver engagement analytics, and loyalty initiatives to drive reliable service and driver satisfaction. This full-time on-site position offers growth opportunities within a fast-moving startup

Qualifications

• Must have an active Driver's License.
• Must be knowledgeable to operate a 4-wheel vehicle.
• Bachelor's Degree of any related course.
• At least 1 year experience in operations management, preferably in transportation, logistics, fleet, employee relations, or paralegal.
• Good communication skills, computer literate, experience in Google Sheets, data analysis, and reporting.

Responsibilities

• Communications: draft and schedule driver updates (hotspots, announcements, tips).
• Monitor driver group chats or inboxes for issues or trends.
• Respond to inbound driver questions or support requests.
• Manage support escalations and issue resolution.
• Training & Development: develop learning contents to improve driver professionalism, customer service, and platform knowledge.
• Track completion rates of training and engagement levels with content.
• Share and communicate learning visuals, APP-dates through driver group chats.
• Retention: monitor driver activity and engagement metrics daily to identify disengagement signals.
• Contact inactive or low-performing drivers to re-engage them with tailored support.
• Develop and run driver loyalty programs.
• Regulatory and policy adherence; achieve targets set by Immediate Superior.

Skills

Driver's license

4-wheel vehicle operation

Communication skills

Data analysis

Education

Bachelor's degree in related field

Tools

Google Sheets

Job description

Angkas in the Philippines is seeking a Driver Operations Associate to build and maintain a high-quality driver experience across our growing ride-hailing network. You will craft updates, monitor issues, and manage escalations to ensure timely resolutions.

The role emphasizes learning content development, driver engagement analytics, and loyalty initiatives to drive reliable service and driver satisfaction. This full-time on-site position offers growth opportunities within a fast-moving startup