Driver Operations & Engagement Associate

Angkas (DBDOYC, Inc); Batangas City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Free meals

Gym access

Career advancement opportunities

Competitive salary

Job summary

Angkas (DBDOYC, Inc) is seeking a Driver Operations Associate to support driver journey and success. You will draft updates, develop training content, monitor engagement, and implement retention initiatives to ensure high-quality driver experiences.

Responsibilities include communicating with drivers, creating learning materials, tracking training, and running loyalty programs while ensuring policy compliance and meeting objectives set by your supervisor.

Qualifications

• Must have an active Driver's License.
• Must be knowledgeable to operate a 4-wheel vehicle.
• Bachelor's Degree of any related course.
• At least 1 year experience in operations management, preferably in transportation, logistics, fleet, employee relations, or paralegal.
• Good communication skills, computer literate, experience in Google Sheets, data analysis, and reporting.

Responsibilities

• Draft and schedule daily or weekly driver updates (hotspots, announcements, tips).
• Monitor driver group chats or inboxes for issues or trends.
• Respond to inbound driver questions or support requests.
• Manage support escalations and issue resolution.
• Develop learning contents to improve driver professionalism, customer service, and platform knowledge.
• Track completion rates of training and engagement levels with content.
• Share and communicate learning visuals, APP-dates through driver group chats.
• Monitor driver activity and engagement metrics daily to identify disengaged drivers.
• Contact inactive or low-performing drivers to re-engage them with tailored support.
• Develop and run driver loyalty programs.
• Conduct regular FGDs to understand drivers’ needs and pain points.
• Adhere to company policies and procedures.
• Achieve or exceed targets and key objectives assigned by your Immediate Superior.
• Accept other associated responsibilities and projects as the need arises.

Skills

Driver's license

4-wheel vehicle operation

Communication skills

Computer literacy

Google Sheets

Data analysis

Reporting

Education

Bachelor's degree in related field

Job description

Angkas (DBDOYC, Inc) is seeking a Driver Operations Associate to support driver journey and success. You will draft updates, develop training content, monitor engagement, and implement retention initiatives to ensure high-quality driver experiences.

Responsibilities include communicating with drivers, creating learning materials, tracking training, and running loyalty programs while ensuring policy compliance and meeting objectives set by your supervisor.