Driver Success & Operations Specialist

Angkas (DBDOYC, Inc); Makati; On-site; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Work-life balance

Free meals

Gym access

Career growth opportunities

Competitive salary

Global vibes

Tech-driven culture

Job summary

Angkas (DBDOYC, Inc) in the Philippines is seeking a Driver Operations Associate to help scale driver onboarding and engagement within a fast-paced ride-hailing platform. The role focuses on delivering high-quality driver experiences and ensuring long-term satisfaction.

You will coordinate communications, training content, and loyalty programs, monitor activity, respond to driver inquiries, and support retention initiatives while upholding company policies and procedures in Manila.

Qualifications

• Must have an active Driver's License.
• Must be knowledgeable to operate a 4-wheel vehicle.
• Bachelor's Degree of any related course.
• At least 1 year experience in operations management, preferably in transportation, logistics, fleet, employee relations, or paralegal.
• Good communication skills, computer literate, experience in Google Sheets, data analysis, and reporting.

Responsibilities

• Draft and schedule daily or weekly driver updates (hotspots, announcements, tips).
• Monitor driver group chats or inboxes for issues or trends and respond to inquiries.
• Manage support escalations and issue resolution.
• Develop learning contents to improve driver professionalism, customer service, and platform knowledge.
• Track completion rates of training and engagement levels with content.
• Share and communicate learning visuals, APP-dates through driver group chats.
• Monitor driver activity and engagement metrics daily to identify disengagement.
• Contact inactive or low-performing drivers to re-engage them with tailored support.
• Develop and run driver loyalty programs and conduct regular FGDs to understand drivers’ needs.

Skills

Good communication

Computer literate

Google Sheets

Data analysis

Reporting

Education

Bachelor's Degree of any related course

Tools

Google Sheets

Job description

Angkas (DBDOYC, Inc) in the Philippines is seeking a Driver Operations Associate to help scale driver onboarding and engagement within a fast-paced ride-hailing platform. The role focuses on delivering high-quality driver experiences and ensuring long-term satisfaction.

You will coordinate communications, training content, and loyalty programs, monitor activity, respond to driver inquiries, and support retention initiatives while upholding company policies and procedures in Manila.