DREX Associate-Laguna

Angkas; Philippines; On-site; PHP 558,000 - 781,200; Full time

Job summary

A transportation company in the Philippines seeks an Operations Manager to enhance community engagement and performance. This role involves analyzing metrics, resolving community concerns, and designing programs to support operations. Qualified candidates should have a Bachelor's degree and at least 3 years in operations management, preferably in logistics. Strong communication skills and computer proficiency with tools like Google Sheets are essential, along with flexibility to adapt to department needs.

Qualifications

• Bachelor's Degree in any related course.
• 3+ years experience in operations management, preferably in transportation or logistics.
• Computer literate with experience in Google Sheets, Docs, and Forms.
• Good communication skills.
• Willing to work beyond regular hours if necessary.

Responsibilities

• Empower and support community structure and leaders.
• Analyze community performance metrics to guide improvements.
• Resolve community concerns with speed and professionalism.
• Conceptualize and launch welfare and engagement programs.
• Monitor competitor shifts and track community sentiment.

Skills

Operations Management

Community Engagement

Performance Analysis

Communication Skills

Education

Bachelor's Degree

Tools

Google Sheets

Google Docs

Google Forms

Job description

Community Leadership & Engagement

• Empower and support the community structure and its designated leaders.
• Align operations with company policies, programs, and performance targets.
• Act as the primary liaison between management and the community to ensure operational synergy.
• Disseminate official updates and directives with clarity and consistency.

Performance Monitoring & Coaching

• Analyze community performance metrics (e.g., activity rates, cancellations, ratings, and KPI compliance).
• Acknowledge top performers and provide targeted coaching for those requiring improvement.
• Drive training and development initiatives to elevate overall community standards.

Community Support & Case Handling

• Resolve community concerns with speed, empathy, and professionalism.
• Streamline assistance requests by coordinating effectively with relevant departments.
• Synthesize community feedback into actionable insights for the management team.

Program Design & Execution

• Conceptualize and launch welfare, engagement, and productivity programs.
• Facilitate inter-departmental projects that require community mobilization.
• Oversee incentive programs and rigorously monitor their ROI and effectiveness.

Competitor & Market Intelligence

• Monitor competitor shifts and track community sentiment to anticipate market trends.
• Deliver data-driven recommendations to guide strategic decision‑making.

Governance & Compliance

• Enforce strict adherence to company policies and operational standards.
• Identify operational gaps and propose proactive, actionable solutions.
• Provide strategic input on new programs and budgets, pending formal authorization.

Continuous Improvement

• Adopt industry best practices and share knowledge internally to foster a culture of learning.
• Engage in ongoing professional development to remain at the forefront of the field.
• Execute special projects and high-priority initiatives as assigned.

Qualifications

• Bachelor's Degree of any related course
• 3+ years experience in operations management, preferably in the transportation or logistics industry.
• Computer literate, experience in google sheets, docs and forms.
• Good Communication Skills, computer literate, experience in google sheets, docs and forms.
• Willing to work beyond his regular working hours if necessary, can perform other department processes with less supervision.