Community Operations & Impact Lead

Angkas; Biñan; On-site; PHP 279,000 - 446,400; Full time

Job summary

A leading transportation company in the Philippines is seeking an experienced operations management professional to lead community engagement and performance initiatives. The role involves monitoring community dynamics, resolving concerns, and launching programs to enhance productivity. Candidates should possess a Bachelor's Degree and have at least 3 years of experience in operations, preferably within the transportation or logistics sector. Strong communication skills and proficiency in Google tools are essential for success in this position.

Qualifications

• 3+ years of experience in operations management, preferably in transportation or logistics.
• Proficient in Google Sheets, Docs, and Forms.
• Willing to work beyond regular hours and handle additional departmental processes.

Responsibilities

• Lead community engagement and support initiatives.
• Monitor community performance metrics and coach team members.
• Resolve community concerns and streamline assistance requests.
• Launch welfare and engagement programs effectively.
• Provide data-driven recommendations for strategic decisions.

Skills

Operations management

Community leadership

Performance analysis

Communication skills

Education

Bachelor's Degree in a related field

Job description

• Community Leadership & Engagement
• Empower and support the community structure and its designated leaders
• Align operations with company policies, programs, and performance targets
• Act as the primary liaison between management and the community to ensure operational synergy
• Disseminate official updates and directives with clarity and consistency
• Performance Monitoring & Coaching
• Analyze community performance metrics (e.g., activity rates, cancellations, ratings, and KPI compliance)
• Acknowledge top performers and provide targeted coaching for those requiring improvement
• Drive training and development initiatives to elevate overall community standards
• Community Support & Case Handling
• Resolve community concerns with speed, empathy, and professionalism
• Streamline assistance requests by coordinating effectively with relevant departments
• Synthesize community feedback into actionable insights for the management team
• Program Design & Execution
• Conceptualize and launch welfare, engagement, and productivity programs
• Facilitate inter-departmental projects that require community mobilization
• Oversee incentive programs and rigorously monitor their ROI and effectiveness
• Competitor & Market Intelligence
• Monitor competitor shifts and track community sentiment to anticipate market trends
• Deliver data-driven recommendations to guide strategic decision-making
• Governance & Compliance
• Enforce strict adherence to company policies and operational standards
• Identify operational gaps and propose proactive, actionable solutions
• Provide strategic input on new programs and budgets, pending formal authorization
• Continuous Improvement
• Adopt industry best practices and share knowledge internally to foster a culture of learning
• Engage in ongoing professional development to remain at the forefront of the field
• Execute special projects and high-priority initiatives as assigned
  
  

Requirements

• Bachelor's Degree of any related course
• 3+ years experience in operations management, preferably in the transportation or logistics industry
• Computer literate, experience in google sheets, docs and forms
• Good Communication Skills, computer literate, experience in google sheets, docs and forms
• Willing to work beyond his regular working hours if necessary, can perform other department processes with less supervision