DREX Associate - Cavite

Angkas (DBDOYC, Inc); Cavite City; On-site; PHP 558,000 - 893,000; Full time

Job summary

Angkas (DBDOYC, Inc) is seeking an Operations Manager for Community Leadership & Engagement in Cavite City. The role focuses on empowering community structures, aligning operations with policies, and serving as the liaison between management and the community.

You will monitor performance, coach top performers, design welfare programs, and coordinate cross-departmental initiatives to drive ROI and continuous improvement. Bachelor’s degree and 3+ years in ops management are required.

Qualifications

• Bachelor's Degree in any related field.
• 3+ years experience in operations management, preferably in transportation or logistics.
• Computer literate, experience with Google Sheets, Docs and Forms.
• Good communication skills and ability to work beyond regular hours if necessary.

Responsibilities

• Empower and support the community structure and its leaders.
• Align operations with company policies, programs, and performance targets.
• Act as the primary liaison between management and the community to ensure operational synergy.
• Disseminate official updates and directives with clarity and consistency.
• Analyze community performance metrics and provide coaching.
• Drive training and development initiatives.
• Resolve community concerns with speed, empathy, and professionalism.
• Coordinate with relevant departments to streamline assistance requests.
• Synthesize feedback into actionable insights for management.
• Conceptualize and launch welfare, engagement, and productivity programs.
• Oversee inter-departmental projects requiring community mobilization.
• Monitor ROI and effectiveness of incentive programs.
• Monitor competitor shifts and track community sentiment for market trends.
• Provide data-driven recommendations for strategic decisions.
• Enforce adherence to company policies and standards.
• Identify operational gaps and propose proactive solutions.
• Provide strategic input on new programs and budgets.

Skills

Operations management

Communication skills

Education

Bachelor's degree

Tools

Google Sheets

Google Docs

Google Forms

Job description

1. Community Leadership & Engagement

• Empower and support the community structure and its designated leaders.
• Align operations with company policies, programs, and performance targets.
• Act as the primary liaison between management and the community to ensure operational synergy.
• Disseminate official updates and directives with clarity and consistency.

2. Performance Monitoring & Coaching

• Analyze community performance metrics (e.g., activity rates, cancellations, ratings, and KPI compliance).
• Acknowledge top performers and provide targeted coaching for those requiring improvement.
• Drive training and development initiatives to elevate overall community standards.

3. Community Support & Case Handling

• Resolve community concerns with speed, empathy, and professionalism.
• Streamline assistance requests by coordinating effectively with relevant departments.
• Synthesize community feedback into actionable insights for the management team.

4. Program Design & Execution

• Conceptualize and launch welfare, engagement, and productivity programs.
• Facilitate inter-departmental projects that require community mobilization.
• Oversee incentive programs and rigorously monitor their ROI and effectiveness.

5. Competitor & Market Intelligence

• Monitor competitor shifts and track community sentiment to anticipate market trends.
• Deliver data-driven recommendations to guide strategic decision-making.

6. Governance & Compliance

• Enforce strict adherence to company policies and operational standards.
• Identify operational gaps and propose proactive, actionable solutions.
• Provide strategic input on new programs and budgets, pending formal authorization.

7. Continuous Improvement

• Adopt industry best practices and share knowledge internally to foster a culture of learning.
• Engage in ongoing professional development to remain at the forefront of the field.
• Execute special projects and high-priority initiatives as assigned.

Requirements

• Bachelor's Degree of any related course
• 3+ years experience in operations management, preferably in the transportation or logistics industry.
• Computer literate, experience in google sheets, docs and forms.
• Good Communication Skills, computer literate, experience in google sheets, docs and forms.
• Willing to work beyond his regular working hours if necessary, can perform other department processes with less supervision.