DOCUMENTATION SPECIALIST

Transec BPO; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading BPO company in Metro Manila is seeking a Documentation Specialist to manage and standardize internal and external documentation. The role requires a Bachelor's degree and a minimum of one year of experience in creating documentation. Ideal candidates are effective communicators, tech-savvy, and possess strong attention to detail. Responsibilities include maintaining documentation systems and performing compliance checks. This position may require working night shifts.

Qualifications

• Bachelor's degree in any field; IT-related course is preferred.
• Minimum 1 year of experience in creating documentation.
• Strong speaking and writing skills in English.

Responsibilities

• Develop and maintain standardization on various types of documentation.
• Create and update ticketing labels in the system.
• Perform monthly compliance checks to organize data.

Skills

Effective communication

Attention to detail

Ability to write clear content

Tech savvy

Knowledge of Google Apps

Knowledge of Salesforce

Knowledge of Confluence

Knowledge of Jira

Education

Bachelor's degree

Tools

Google Apps

Salesforce

Confluence

Jira

Job description

Home > Job Openings > Documentation Specialist

Overview

Support our Documentation Team by learning, developing, and managing the architecture of our existing documentation structure. This role will also maintain all documentation within a streamlined system, perform routine maintenance, and standardize both internal and external content.

Essential Job Functions

• Develop and maintain standardization on various types of documentation such as product information, knowledge base articles, training guides, templates, as well as other materials for internal team members and customers to use.
• Create and update ticketing labels in the system to properly categorize and group documentation content.
• Receive and process internal requests for new articles and creation of templates.
• Transcribe video content into written documentation.
• Perform monthly compliance checks to ensure company data is handled and organized correctly, including effective maintenance of its sharing and visibility settings.
• Uphold the company’s brand by understanding and conveying the correct tone and language in all internal and external resources.
• Support the Documentation Manager in providing product updates to internal team members on a regular basis.
• Deeply learn the company’s products and services.
• Fulfill other related tasks as assigned.

Skills & Qualifications

• Bachelor’s degree in any field; IT-related course is preferred.
• Minimum 1 year of experience in creating documentation, content, or in a similar capacity.
• Effective communicator with excellent speaking and writing skills in English.
• Knowledge of Google Apps, Salesforce, Confluence, and/or Jira is a huge plus.
• Tech savvy; ability to learn new applications and work with multiple technology platforms for communication and necessary job functions.
• Ability to write clear, concise, and structured content.
• A keen eye for detail, consistency, and organization.
• Ability to handle confidentiality for high-level aspects of documentation.
• Willing to work on night shift.

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