Documentation Associate | HYBRID

GUS Education Business Process Solutions and Services Philippines, Inc.; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Health & Life Insurance

Training Programs & Learning

PTO 30 days

Parental & Maternity Benefits

Transportation Allowance

Internet Allowance

Clothing Allowance

Laundry & Rice Allowances

Hybrid Work Setup

Job summary

GUS Education PH is seeking a Documentation Associate to map processes, create SOPs, and maintain documentation that supports business improvements. The role is hybrid, located at Bridgetowne, Quezon City, with a 10:00 AM to 7:00 PM schedule (PH time), Monday to Friday.

Requirements include 1–2 years in process mapping or documentation, a Bachelor's Degree in Accounting, Finance, or Business Administration, proficiency in Excel/Word/PowerPoint, and strong attention to detail with the ability to

Qualifications

• 1–2 years of relevant experience in process mapping, process documentation, or business process improvement.
• Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
• Experience supporting finance or operational processes is an advantage.
• Proficient in Microsoft Office Suite, particularly Excel, Word, Outlook, PowerPoint, and Power BI.
• Strong attention to detail and ability to create clear, accurate, and well-organized process documentation.
• Good organizational, analytical, and research skills.
• Strong verbal and written communication skills with the ability to work effectively with different teams.
• Ability to manage confidential information with professionalism and discretion.

Responsibilities

• Participate in project meetings to understand departmental workflows and finance-related business processes.
• Develop process maps that clearly illustrate key activities, decision points, and process flows.
• Prepare and maintain Standard Operating Procedures (SOPs), documenting step-by-step processes, roles and responsibilities, and operational guidelines.
• Ensure all documentation is properly formatted, proofread, and updated based on stakeholder feedback.
• Coordinate with process owners and cross-functional teams to validate process maps and SOPs for accuracy and completeness.
• Facilitate document reviews with department heads and designated approvers, incorporating revisions as needed.
• Finalize and secure approval for SOPs in accordance with established documentation standards.
• Maintain a centralized repository of approved SOPs and process documents, ensuring controlled access for authorized users.
• Track document versions, revisions, approvals, and review schedules to ensure documentation remains current and compliant.
• Monitor process changes and update documentation through revalidation, version control, and approval workflows.
• Support process improvement initiatives by identifying documentation gaps and recommending updates to enhance operational efficiency and compliance.
• Perform other duties related to process documentation and continuous improvement as assigned by the immediate supervisor.

Skills

Process mapping

Process documentation

Business process improvement

Microsoft Excel

Microsoft Word

Power BI

Strong communication

Attention to detail

Education

Bachelor's Degree in Accounting

Bachelor's Degree in Finance

Bachelor's Degree in Business Administration

Tools

Power BI

Microsoft Office Suite

Job description

DOCUMENT WITH PURPOSE, DRIVE OPERATIONAL EXCELLENCE!

Apply your skills in process mapping, SOP creation, and document management to ensure workflows are clearly documented, consistently maintained, and aligned with business improvements.

Guide, Uplift, and Soar in a #GreatPlaceToWork:

• Health & Security: HMO (up to 2 dependents) + Life Insurance

• Growth & Development: Training Programs & Learning Opportunities

• Work-Life Balance: 30 PTOs, Leave Conversion

• Family Support: Parental & Maternity Benefits

• Additional Perks: Transportation, Internet, Clothing, Laundry & Rice Allowances

• Hybrid Work Setup: Onsite for the first 4 months, then switch to a hybrid work after 3rd-month review (3x WFH, 2x RTO)

• Work Location: Bridgetowne, Quezon City

• Work Schedule: Monday to Friday | 10:00 AM to 7:00 PM (PH TIME)

HAVE WHAT IT TAKES TO BE OUR DOCUMENTATION ASSOCIATE?

• 1–2 years of relevant experience in process mapping, process documentation, or business process improvement.

• Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.

• Experience supporting finance or operational processes is an advantage.

• Proficient in Microsoft Office Suite, particularly Excel, Word, Outlook, PowerPoint, and Power BI.

• Strong attention to detail and ability to create clear, accurate, and well-organized process documentation.

• Good organizational, analytical, and research skills.

• Strong verbal and written communication skills with the ability to work effectively with different teams.

• Ability to manage confidential information with professionalism and discretion.

DAY IN THE LIFE OF A DOCUMENTATION ASSOCIATE
(HYBRID WORK EDITION!)

Process Documentation & SOP Development

• Participate in project meetings to understand departmental workflows and finance-related business processes.

• Develop process maps that clearly illustrate key activities, decision points, and process flows.

• Prepare and maintain Standard Operating Procedures (SOPs), documenting step-by-step processes, roles and responsibilities, and operational guidelines.

• Ensure all documentation is properly formatted, proofread, and updated based on stakeholder feedback.

Review & Validation

• Coordinate with process owners and cross-functional teams to validate process maps and SOPs for accuracy and completeness.

• Facilitate document reviews with department heads and designated approvers, incorporating revisions as needed.

• Finalize and secure approval for SOPs in accordance with established documentation standards.

Document Control & Compliance

• Maintain a centralized repository of approved SOPs and process documents, ensuring controlled access for authorized users.

• Track document versions, revisions, approvals, and review schedules to ensure documentation remains current and compliant.

• Monitor process changes and update documentation through revalidation, version control, and approval workflows.

Continuous Improvement

• Support process improvement initiatives by identifying documentation gaps and recommending updates to enhance operational efficiency and compliance.

• Perform other duties related to process documentation and continuous improvement as assigned by the immediate supervisor.

GUS Education PH: Empowered by knowledge, guided by heart.
A certified Great Place to Work company, we guide with purpose, uplift through holistic support, and soar by empowering those who empower education. As a strategic partner, we turn every challenge into a chance to thrive as one through a culture of excellence and collaboration.
Big careers start with big learning, and yours could start here.

By submitting your application, you acknowledge and consent for GUS Education PH to collect, process, and store your personal information for recruitment and employment-related purposes. Your information will be used solely to assess your qualifications, communicate with you regarding your application, and facilitate the recruitment process. Personal data will be handled confidentially, accessed only by authorized personnel, and processed in accordance with the Company's Data Privacy Policy and applicable data privacy laws.

Please note that all applications are routed through our Applicant Tracking System and are reviewed by our recruitment team. Due to the volume of applications we receive, processing times may vary, but every application is carefully considered.