Documentation Associate

GUS Education PH; Quezon City; On-site; PHP 279,000 - 502,200; Full time

Benefits offered by this job

HMO & Life Insurance

Training Programs & Learning

30 PTOs/Leave Conversion

Parental & Maternity Benefits

Transportation Allowances

Internet Allowance

Clothing Allowance

Laundry & Rice Allowances

Hybrid Work Setup

Job summary

GUS Education PH is seeking a Documentation Associate to map departmental workflows, develop SOPs, and maintain a centralized repository of process documents. The role focuses on clear, compliant documentation for finance and operations within a hybrid work setup in Quezon City.

You will participate in project meetings, validate maps with owners, and ensure versions and approvals are tracked. Strong MS Office skills and attention to detail are essential.

Qualifications

• 1–2 years in process mapping, documentation or business process improvement.
• Bachelor's degree in related field.
• Experience supporting finance or operational processes is an advantage.
• Proficient in MS Office, especially Excel, Word, Outlook, PowerPoint, and Power BI.
• Strong attention to detail and ability to create clear, organized documentation.
• Strong verbal and written communication and teamwork.
• Ability to handle confidential information professionally.

Responsibilities

• Participate in project meetings to map departmental workflows.
• Develop process maps illustrating activities, decisions, and flows.
• Prepare and maintain SOPs with roles, responsibilities, and guidelines.
• Ensure documentation is properly formatted and updated.
• Coordinate with process owners to validate maps and SOPs; facilitate reviews with heads.
• Finalize and secure approval for SOPs per standards.
• Maintain a centralized repository and track document versions and approvals.
• Monitor process changes and update documentation through version control.
• Identify gaps and recommend updates to improve efficiency and compliance.
• Perform other duties related to documentation and continuous improvement.

Skills

Process mapping

Process documentation

Business process improvement

Attention to detail

Organizational skills

Analytical skills

Research skills

Communication skills

Team coordination

Discretion

Education

Bachelor's Degree in Accounting, Finance, or Business Administration

Tools

Excel

Word

Outlook

PowerPoint

Power BI

Job description

DOCUMENT WITH PURPOSE, DRIVE OPERATIONAL EXCELLENCE!

Apply your skills in process mapping, SOP creation, and document management to ensure workflows are clearly documented, consistently maintained, and aligned with business improvements.

Guide, Uplift, and Soar in a #GreatPlaceToWork:

• Health & Security: HMO (up to 2 dependents) + Life Insurance
• Growth & Development: Training Programs & Learning Opportunities
• Work-Life Balance: 30 PTOs, Leave Conversion
• Family Support: Parental & Maternity Benefits
• Additional Perks: Transportation, Internet, Clothing, Laundry & Rice Allowances
• Hybrid Work Setup: Onsite for the first 4 months, then switch to a hybrid work after 3rd-month review (3x WFH, 2x RTO)
• Work Location: Bridgetowne, Quezon City
• Work Schedule: Monday to Friday | 10:00 AM to 7:00 PM (PH TIME)

HAVE WHAT IT TAKES TO BE OUR DOCUMENTATION ASSOCIATE?

• 1–2 years of relevant experience in process mapping, process documentation, or business process improvement.
• Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
• Experience supporting finance or operational processes is an advantage.
• Proficient in Microsoft Office Suite, particularly Excel, Word, Outlook, PowerPoint, and Power BI.
• Strong attention to detail and ability to create clear, accurate, and well-organized process documentation.
• Good organizational, analytical, and research skills.
• Strong verbal and written communication skills with the ability to work effectively with different teams.
• Ability to manage confidential information with professionalism and discretion.

DAY IN THE LIFE OF A DOCUMENTATION ASSOCIATE (HYBRID WORK EDITION!)

Process Documentation & SOP Development

• Participate in project meetings to understand departmental workflows and finance-related business processes.
• Develop process maps that clearly illustrate key activities, decision points, and process flows.
• Prepare and maintain Standard Operating Procedures (SOPs), documenting step‑by‑step processes, roles and responsibilities, and operational guidelines.
• Ensure all documentation is properly formatted, proofread, and updated based on stakeholder feedback.

Review & Validation

• Coordinate with process owners and cross‑functional teams to validate process maps and SOPs for accuracy and completeness.
• Facilitate document reviews with department heads and designated approvers, incorporating revisions as needed.
• Finalize and secure approval for SOPs in accordance with established documentation standards.

Document Control & Compliance

• Maintain a centralized repository of approved SOPs and process documents, ensuring controlled access for authorized users.
• Track document versions, revisions, approvals, and review schedules to ensure documentation remains current and compliant.
• Monitor process changes and update documentation through revalidation, version control, and approval workflows.

Continuous Improvement

• Support process improvement initiatives by identifying documentation gaps and recommending updates to enhance operational efficiency and compliance.
• Perform other duties related to process documentation and continuous improvement as assigned by the immediate supervisor.