Documentation & Content Architect

Transec BPO; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading BPO company in Metro Manila is seeking a Documentation Specialist to manage and standardize internal and external documentation. The role requires a Bachelor's degree and a minimum of one year of experience in creating documentation. Ideal candidates are effective communicators, tech-savvy, and possess strong attention to detail. Responsibilities include maintaining documentation systems and performing compliance checks. This position may require working night shifts.

Qualifications

• Bachelor's degree in any field; IT-related course is preferred.
• Minimum 1 year of experience in creating documentation.
• Strong speaking and writing skills in English.

Responsibilities

• Develop and maintain standardization on various types of documentation.
• Create and update ticketing labels in the system.
• Perform monthly compliance checks to organize data.

Skills

Effective communication

Attention to detail

Ability to write clear content

Tech savvy

Knowledge of Google Apps

Knowledge of Salesforce

Knowledge of Confluence

Knowledge of Jira

Education

Bachelor's degree

Tools

Google Apps

Salesforce

Confluence

Jira

Job description

A leading BPO company in Metro Manila is seeking a Documentation Specialist to manage and standardize internal and external documentation. The role requires a Bachelor's degree and a minimum of one year of experience in creating documentation. Ideal candidates are effective communicators, tech-savvy, and possess strong attention to detail. Responsibilities include maintaining documentation systems and performing compliance checks. This position may require working night shifts.