Documentation Associate - SOP & Process Mapping (Hybrid)

GUS Education Business Process Solutions and Services Philippines, Inc.

Quezon City

Hybrid

PHP 279,000 - 469,000

Full time

14 days+

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Benefits offered by this job

Health & Life Insurance

Training Programs & Learning

PTO 30 days

Parental & Maternity Benefits

Transportation Allowance

Internet Allowance

Clothing Allowance

Laundry & Rice Allowances

Hybrid Work Setup

Job summary

GUS Education PH is seeking a Documentation Associate to map processes, create SOPs, and maintain documentation that supports business improvements. The role is hybrid, located at Bridgetowne, Quezon City, with a 10:00 AM to 7:00 PM schedule (PH time), Monday to Friday.

Requirements include 1–2 years in process mapping or documentation, a Bachelor's Degree in Accounting, Finance, or Business Administration, proficiency in Excel/Word/PowerPoint, and strong attention to detail with the ability to

Qualifications

1–2 years of relevant experience in process mapping, process documentation, or business process improvement.
Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
Experience supporting finance or operational processes is an advantage.
Proficient in Microsoft Office Suite, particularly Excel, Word, Outlook, PowerPoint, and Power BI.
Strong attention to detail and ability to create clear, accurate, and well-organized process documentation.
Good organizational, analytical, and research skills.
Strong verbal and written communication skills with the ability to work effectively with different teams.
Ability to manage confidential information with professionalism and discretion.

Responsibilities

Participate in project meetings to understand departmental workflows and finance-related business processes.
Develop process maps that clearly illustrate key activities, decision points, and process flows.
Prepare and maintain Standard Operating Procedures (SOPs), documenting step-by-step processes, roles and responsibilities, and operational guidelines.
Ensure all documentation is properly formatted, proofread, and updated based on stakeholder feedback.
Coordinate with process owners and cross-functional teams to validate process maps and SOPs for accuracy and completeness.
Facilitate document reviews with department heads and designated approvers, incorporating revisions as needed.
Finalize and secure approval for SOPs in accordance with established documentation standards.
Maintain a centralized repository of approved SOPs and process documents, ensuring controlled access for authorized users.
Track document versions, revisions, approvals, and review schedules to ensure documentation remains current and compliant.
Monitor process changes and update documentation through revalidation, version control, and approval workflows.
Support process improvement initiatives by identifying documentation gaps and recommending updates to enhance operational efficiency and compliance.
Perform other duties related to process documentation and continuous improvement as assigned by the immediate supervisor.