Document Controller

TRI-S Manpower Management Services; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Health & Wellness Insurance

Life Insurance

Job summary

A recruitment agency in Quezon City is seeking a Document Controller Staff to manage document workflows and customer queries. The candidate should be a college graduate with at least two years of experience in administrative roles, preferably in banking or finance. The position requires proficiency in MS Office and strong organizational and communication skills.

Qualifications

• At least college graduate (Business Administration or Information Management).
• Two years' experience in administrative or documentation control.
• Experience handling customer complaints, preferably in banking or financing.

Responsibilities

• Ensures proper and organized documentation management.
• Maintains and updates filing records.
• Handles and resolves customer complaints.
• Prepares and submits related reports as required.

Skills

Proficient in Basic Microsoft Office Applications

Excellent organizational skills

Strong communication skills

Analytical skills

Attention to detail

Time management

Adaptability

Empathy

Education

College graduate (Business Administration or Information Management)

Tools

MS Office Suite

Job description

On-site - Quezon City 1-3 Yrs Exp Bachelor Contract

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Job Description

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

The Document Controller Staff is primarily assigned to manage the whole documentation of ACSPH Vehicle Loan from maintaining the electronic and hard copy of the documents up to answering queries or concerns from the walk-in customers. You will be responsible for the timely, accurate and efficient preparation and management of documents, you will control the sorting, filing, storing and retrieval of both electronic and hard copy of documents particularly the OR/CR of paid vehicle and other related documents.

The Document Controller reports directly to Finance and Accounting Unit Head.

DUTIES AND RESPONSIBILITIES

• Ensures proper and organized documentation management.
• Maintains and updates filing records both system and manual documents.
• Establishes and maintains the company’s good rapport with its customers.
• Handles and resolves customers’ complaints, issues and requests.
• Prepares and submits related reports (if required)

Requirements:

• At least college graduate (Business Administration or Information Management
• With two (2) years’ experience in administrative or Documentation Control and handling customers’ complaints and issues, preferably in banking or financing industry
• Proficient in Basic Microsoft Office Applications
• Excellent organizational, analytical, logical and communication skills
• Attentiveness, adaptability and flexibility
• High in empathy and understanding to customers’ needs and concerns

Proficient in MS Office Analytical Skills Organizational Skills Written Communication Communication Skill Data Analysis Attentiveness Time Management Adaptability

Working Location

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• or other illegal situations.

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