Chargeback Specialist

Maya; Philippines; On-site; PHP 320,000 - 480,000; Full time

Job summary

Maya is seeking a team member to support credit card chargeback disputes and refunds in the Philippines. You will analyze customer concerns and work with internal teams to resolve them while continuously updating knowledge of operation policies.

The role requires a 4-year business degree and at least 2 years of relevant experience, with strong MS Office skills and excellent communication abilities.

Qualifications

• Must have a 4-year business degree and 2+ years handling credit card chargeback disputes.
• Excellent written and spoken communication; good presentation skills.
• Strong analytical abilities with high attention to detail.

Responsibilities

• Support dispute resolution and processing of chargeback/refund cases.
• Analyze and propose improvements for addressing customer concerns.
• Continuously learn operation policies and rules to ensure compliant processing.

Skills

Strong communication

Analytical skills

Attention to detail

Education

Bachelor's degree in business

Tools

MS Office (Access)

Job description

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description:

ABOUT US

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.

It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

Welead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We arepowered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. www.bsp.gov.ph

OUR VISION

Be the #1 financial services ecosystem in the Philippines through leading-edge technology.

What you will be doing:

• Support dispute resolution and processing of chargeback/refund
• Analyze and find better ways to address customer concerns
• Continuous learning of operation policies and rules

What we are looking for:

• Graduate of any 4-year business course
• At least2 years of experience in handling credit card chargeback disputes
• Proficient in MS Office especially MS Access
• Has excellent written, oral communication, and presentation skills
• Good analytical skills with high attention to details

OUR MANTRA

Our defiance isn’t without reason. The questions we dare to ask aren’t without cause. We challenge the way things are to transform into something better – as humans, employees, collaborators, and enablers.

To be part of Team Maya is to be Bolder for Better .

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

Welead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We arepowered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/