Dispatcher and Scheduling VA

VA Masters; Tangob; On-site; PHP 167,000 - 279,000; Full time

Job summary

VA Masters in the Philippines is seeking an Admin and Operations Support VA to handle inbound customer calls and schedule jobs across multiple locations. You are the first point of contact, so strong English communication and a friendly, professional phone manner are essential.

The role emphasizes accurate data entry, real-time CRM updates, and coordination with field technicians using Jobber. You will support the office team and maintain calendar schedules while upholding high customer service

Qualifications

• Excellent spoken and written English with a clear, neutral, professional phone voice.
• Proven record handling inbound customer calls in a high-volume setting.
• Hands-on time with Jobber (scheduling and field service management software).
• Strong data entry accuracy and attention to detail.
• Time spent on appointment setting and calendar/schedule management.
• At ease with CRM systems and updating records in real time.
• Capacity to stay calm, courteous, and solutions-focused with customers.
• Dependable, precise, and able to work solo.
• Strong communication skills.

Responsibilities

• Pick up inbound customer phone calls professionally and see inquiries through end to end.
• Book and schedule service jobs accurately into the company scheduling system (Jobber).
• Key in and keep accurate customer and job records in the CRM.
• Coordinate scheduling across several business locations.
• Speak with field technicians about job assignments, timing, and updates.
• Carry out post-call administrative tasks including data entry and record updates.
• Run customer follow-ups as required.
• Back the existing office team by absorbing a share of the daily call volume.
• Untangle scheduling conflicts and rebook appointments where required.
• Keep a high standard of customer service on every interaction.

Skills

Excellent English communication

Inbound call handling

Jobber scheduling

Data entry accuracy

Calendar management

Real-time CRM updates

Customer service focus

Independent working

Strong written communication

Tools

Jobber

Nextiva

Job description

Job Summary:

We're delighted to be adding a dependable Admin and Operations Support VA to handle inbound customer calls and look after job scheduling for a growing multi-location service business. The post is the first point of contact for customers, so strong English communication and a friendly, professional phone manner are essential. The right person is organized, dependable, and at ease working in a fast-paced setting with a high daily call volume.

Key Responsibilities:

• Pick up inbound customer phone calls professionally and see inquiries through end to end

• Book and schedule service jobs accurately into the company scheduling system (Jobber)

• Key in and keep accurate customer and job records in the CRM

• Coordinate scheduling across several business locations

• Speak with field technicians about job assignments, timing, and updates

• Carry out post-call administrative tasks including data entry and record updates

• Run customer follow-ups as required

• Back the existing office team by absorbing a share of the daily call volume

• Untangle scheduling conflicts and rebook appointments where required

• Keep a high standard of customer service on every interaction

Mandatory Skills:

• Excellent spoken and written English with a clear, neutral, professional phone voice

• Proven record handling inbound customer calls in a high-volume setting

• Hands-on time with Jobber (scheduling and field service management software)

• Strong data entry accuracy and attention to detail

• Time spent on appointment setting and calendar/schedule management

• At ease with CRM systems and updating records in real time

• Capacity to stay calm, courteous, and solutions-focused with customers

• Dependable, precise, and able to work solo

• Strong communication skills

Preferred Skills:

• Record backing a home services, trades, or field service business

• Familiarity with VoIP phone systems such as Nextiva or similar

• Time spent coordinating between customers and field technicians or dispatch teams

• Footing in customer service or receptionist roles for a US-based business

• Capacity to keep several locations or accounts going at once

• At ease adapting to new tools and processes quickly

Why Join Us:

This is a chance to join an established, growing business with a supportive office team and a clear, well-defined workflow. You'll play a visible part in keeping operations running smoothly and helping customers get the service they need. We prize reliability and long-term working relationships, and there's real room to grow with the company as we widen.