Appointment Setter and Scheduler VA

Tavor Perry; Danao; On-site; PHP 223,000 - 335,000; Full time

Job summary

Tavor Perry is hiring a dependable Admin and Operations Support VA to answer inbound customer calls and manage job scheduling for a growing multi-location service business in Cebu. Strong English communication and a friendly, professional phone manner are essential.

You will be the first point of contact for customers, coordinate scheduling across locations, and maintain accurate CRM and Jobber records while supporting the existing office team in a fast-paced environment with high call volume.

Qualifications

• Excellent spoken and written English with a clear, neutral, professional phone voice.
• Proven experience answering inbound customer calls in a high-volume setting.
• Hands-on experience with Jobber (scheduling and field service management software).
• Strong data entry accuracy and attention to detail.
• Experience with appointment setting and calendar management.
• Comfortable with CRM systems and updating records in real time.
• Ability to stay calm, courteous, and solutions-focused with customers.
• Dependable, precise, and able to work under little supervision.

Responsibilities

• Answer inbound customer phone calls professionally and see inquiries through end to end.
• Arrange and schedule service jobs accurately into the company scheduling system (Jobber).
• Enter and keep accurate customer and job records in the CRM.
• Coordinate scheduling across several business locations.
• Speak with field technicians about job assignments, timing, and updates.
• Carry out post-call administrative tasks including data entry and record updates.
• Run customer follow-ups as needed.
• Support the existing office team by taking on a share of the daily call volume.
• Clear up scheduling conflicts and rebook appointments when required.
• Keep a high standard of customer service on every interaction.

Skills

English proficiency

High-volume calls

Data entry

Appointment setting

CRM systems

Calm under pressure

Reliability

Communication skills

Tools

Jobber

CRM software

VoIP (Nextiva)

Job description

Job Summary:

We're now hiring a dependable Admin and Operations Support VA to answer inbound customer calls and manage job scheduling for a growing multi-location service business. The role is the first point of contact for customers, so strong English communication and a friendly, professional phone manner are essential. The right person is organized, dependable, and comfortable working in a fast-paced setting with a high daily call volume.

Key Responsibilities:

• Answer inbound customer phone calls professionally and see inquiries through end to end


• Arrange and schedule service jobs accurately into the company scheduling system (Jobber)


• Enter and keep accurate customer and job records in the CRM


• Coordinate scheduling across several business locations


• Speak with field technicians about job assignments, timing, and updates


• Carry out post-call administrative tasks including data entry and record updates


• Run customer follow-ups as needed


• Support the existing office team by taking on a share of the daily call volume


• Clear up scheduling conflicts and rebook appointments when required


• Keep a high standard of customer service on every interaction

Mandatory Skills:

• Excellent spoken and written English with a clear, neutral, professional phone voice


• Proven experience answering inbound customer calls in a high-volume setting


• Hands‑on experience with Jobber (scheduling and field service management software)


• Strong data entry accuracy and attention to detail


• Experience with appointment setting and calendar/schedule management


• Comfortable with CRM systems and updating records in real time


• Ability to stay calm, courteous, and solutions‑focused with customers


• Dependable, precise, and able to work under little supervision


• Strong communication skills

Preferred Skills:

• Experience supporting a home services, trades, or field service business


• Familiarity with VoIP phone systems such as Nextiva or similar


• Experience coordinating between customers and field technicians or dispatch teams


• Experience in customer service or receptionist roles for a US‑based business


• Ability to juggle several locations or accounts at once


• Comfortable adapting to new tools and processes quickly

Why Join Us:

This is a chance to join an established, growing business with a supportive office team and a clear, well‑defined workflow. You'll play a visible part in keeping operations running smoothly and helping customers get the service they need. We value reliability and long‑term working relationships, and there's real room to grow with the company as we broaden.