Dispatch Operations & Customer Experience Lead

Satellite Office; Pasig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Satellite Office in the Philippines is seeking a Dispatch and Deliveries Supervisor to oversee the end-to-end dispatch operation and optimize delivery paths. You will lead the Dispatch and Deliveries team, focusing on efficiency, morale, and safety standards.

Responsibilities include handling customer inquiries across digital channels, monitoring reviews, resolving issues promptly, and supporting occasional digital marketing activities for Nick Scali Online.

Qualifications

• Experience in dispatch or logistics is a plus.
• Knowledge of digital channels for customer enquiries is advantageous.

Responsibilities

• Oversee the entire dispatch operation to ensure efficiency and high customer service.
• Arrange optimal delivery paths and liaise with delivery contractors.
• Lead Dispatch and Deliveries team including leadership, process improvement, change management, financial management and health & safety.
• Liaise with inbound customer enquiries across all digital channels (email, social media, live chat).
• Monitor customer reviews and resolve cases promptly; manage follow-up actions.
• Assist with ad-hoc digital marketing activities for Nick Scali Online.

Skills

Tech-savvy

Retail experience

Customer service

Self-starter

Problem solving

Learning mindset

E-commerce familiarity

Weekend availability

Job description

Satellite Office in the Philippines is seeking a Dispatch and Deliveries Supervisor to oversee the end-to-end dispatch operation and optimize delivery paths. You will lead the Dispatch and Deliveries team, focusing on efficiency, morale, and safety standards.

Responsibilities include handling customer inquiries across digital channels, monitoring reviews, resolving issues promptly, and supporting occasional digital marketing activities for Nick Scali Online.