Customer Service Representative | Onsite, BGC

Satellite Office; Taguig; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Satellite Office is seeking a Customer Service Representative to oversee the dispatch operation, ensuring efficient delivery paths and a high level of customer service. You will liaise with delivery contractors and support the Dispatch and Deliveries team with leadership, process improvements and change management.

You will handle inbound customer enquiries across digital channels, monitor reviews, and assist with enquiries that may lead to purchases, contributing to online marketing activities

Qualifications

• Experience in customer service or retail
• Strong tech-savvy with Microsoft Office and social media
• Autonomous worker with a proactive attitude
• Customer-centric approach with problem-solving skills

Responsibilities

• Oversee dispatch operations to ensure efficiency and high service levels
• Arrange optimal delivery paths and liaise with delivery contractors
• Lead and support the Dispatch and Deliveries team
• Manage inbound customer enquiries across digital channels and resolve issues
• Contribute to digital marketing activities for online channels

Skills

Tech proficiency

Retail experience

Self-starter

Customer focus

Problem solving

Learning mindset

E-commerce familiarity

Weekend availability

Job description

Customer Service Representative

Role Description and Responsibilities

The key focus of this role is to oversee the entire dispatch operation to ensure efficiency and a high level of customer service. Arranging the best possible delivery paths, liaising with the delivery contractors and maintaining high levels of morale are also imperative to this role.This role will also manage all aspects of the Dispatch and Deliveries team from leadership, process improvement, change management, financial management and health & Safety.

PRIMARY RESPONSIBILITIES & DUTIES

• Liaising with inbound customer enquiries across all digital channels (i.e. email, Facebook, lnstagram, live chat, email)

• Monitoring customer reviews and following up promptly for case resolution (google review, product review etc.) Utilisation of internal tools & systems to track, monitor and resolve customer queries & issues

• Assessment and conversion of customers enquiries to potential purchases

• Assist with ad-hoc digital marketing related activities for Nick Scali Online

PERSONAL SKILLS & QUALITIES

• Are technology savvy with proficiency across the Microsoft suite and social media channels including Facebook & lnstagram

• Have experience in retail and/or customer service, particularly managing customer enquiries through to resolution and/or purchase

• Posses a self starter attitude with an ability to work autonomously

• Have a friendly disposition and a customer centric focus with an ability to problem solve customer issues

• Have a keen willingness to learn new tools and up-skill across the broader digital marketing ecosystem

• Are familiar with e-commerce and furniture experience is a plus

• Are able to work on weekends and enjoy time off during the week