Dispatch & Deliveries Operations Lead

Satellite Office; Taguig; On-site; PHP 420,000 - 720,000; Full time

Job summary

Satellite Office is seeking a Dispatch Operations Coordinator to oversee the end-to-end dispatch and delivery process, liaising with contractors and ensuring high service levels. The role focuses on optimizing delivery paths, maintaining team morale, and implementing process improvements across the Dispatch and Deliveries team.

The ideal candidate has at least 2 years in customer service, excellent verbal and written communication, and the ability to work across time zones, including UK hours.

Qualifications

• Minimum 2 years in a customer service role.
• Experience in dispatch/delivery coordination is a plus.
• Excellent verbal and written communication skills.
• Ability to work across time zones, including UK hours.

Responsibilities

• Answering dispatch enquiries from customers
• Offer solutions to the customers’ delivery problems
• Arranging deliveries for customers
• Dealing with customer enquiries over the phone
• Offering solutions to customer problems and issues

Skills

Customer service

Self-motivated

People oriented

Verbal communication

Written communication

Interpersonal skills

Time management

Team player

Typing skills

Flexible hours

UK time support

Job description

Satellite Office is seeking a Dispatch Operations Coordinator to oversee the end-to-end dispatch and delivery process, liaising with contractors and ensuring high service levels. The role focuses on optimizing delivery paths, maintaining team morale, and implementing process improvements across the Dispatch and Deliveries team.

The ideal candidate has at least 2 years in customer service, excellent verbal and written communication, and the ability to work across time zones, including UK hours.