Dispatching Supervisor

Private Advertiser; Parañaque; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Leave benefits

Government benefits

Medical insurance

Sales program

Employee discounts

Bank loans

Career growth

Job summary

Private Advertiser is seeking a hands-on Dispatching Supervisor to lead our dispatch team and ensure outbound deliveries are accurate, on time, and well-documented. You will coordinate orders, drivers, and warehouse staff to ensure goods depart on schedule and arrive in good condition.

This role supervises daily dispatch operations, routes planning, performance monitoring, and reporting while coordinating with warehouse, sales, and customer service teams to keep order status and stock movements

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Engineering, or a related field.
• At least 2–3 years in dispatching, logistics, or warehouse operations with at least 1 year in supervision.
• Solid knowledge of route planning, delivery scheduling and warehouse-to-delivery workflows.
• Proficient in MS Office, experience with WMS/TMS/ERP is an advantage.
• Strong leadership, communication and problem-solving skills.

Responsibilities

• Supervise daily dispatch operations, including order release, loading, route assignment and delivery schedules
• Oversee planning of delivery routes and trips based on order volume, delivery windows and vehicle capacity
• Manage and coordinate dispatchers, drivers, helpers and checkers; set daily priorities and monitor performance
• Verify that all outbound documents are complete and accurate before release
• Track deliveries in real time and resolve delays, failed deliveries, returns, and customer concerns
• Coordinate with warehouse, sales and customer service teams to align order status and stock movements
• Monitor and report key dispatch metrics such as on-time delivery rate, order accuracy, and turnaround time
• Ensure proper vehicle use, maintenance schedules and safety compliance
• Monitor fuel usage, trip costs, and overtime to control logistics expenses
• Train, coach and evaluate dispatch staff; enforce attendance, discipline and safety standards
• Prepare daily and weekly dispatch reports for management

Skills

Leadership

Communication

Problem-solving

Education

Bachelor's degree

Tools

MS Office

WMS/TMS/ERP

Job description

About the Role

We are looking for a hands-on Dispatching Supervisor to lead our dispatch team and keep outbound deliveries accurate, on time, and well-documented. You will coordinate orders, drivers, and warehouse staff to make sure goods leave on schedule and reach customers in good condition.

Key Responsibilities

• Supervise daily dispatch operations, including order release, loading, route assignment, and delivery schedules

• Oversee planning of delivery routes and trips based on order volume, delivery windows, and vehicle capacity

• Manage and coordinate dispatchers, drivers, helpers, and checkers; set daily priorities and monitor performance

• Verify that all outbound documents (delivery receipts, trip tickets, invoices) are complete and accurate before release

• Track deliveries in real time and resolve issues such as delays, failed deliveries, returns, and customer concerns

• Coordinate with the warehouse, sales, and customer service teams to keep order status and stock movements aligned

• Monitor and report key dispatch metrics such as on-time delivery rate, order accuracy, and delivery turnaround time

• Ensure proper vehicle use, maintenance schedules, and compliance with safety and company policies

• Monitor fuel usage, trip costs, and overtime to help control logistics expenses

• Train, coach, and evaluate dispatch staff; enforce attendance, discipline, and safety standards

• Prepare daily and weekly dispatch reports for management

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Engineering, or a related field

• At least [2–3] years of experience in dispatching, logistics, or warehouse operations, with at least 1 year in a supervisory role

• Solid knowledge of route planning, delivery scheduling, and warehouse-to-delivery workflows

• Proficient in MS Office (especially Excel); experience with WMS, TMS, or ERP systems is an advantage

• Strong leadership, communication, and problem-solving skills

• Able to work under pressure, handle multiple priorities, and make quick decisions

• Detail-oriented, with a strong sense of accountability

• Willing to work [shifts / extended hours / Saturdays] as operations require

What We Offer

• Additional Leave Benefits (SL, VL, BL)

• Government mandated benefits

• Medical Benefit and Insurance

• Additional income through Sales program

• Employee Discounts

• Bank Loans

• Opportunities for career growth within the company