Service Operations Team Lead — 24/7 Dispatch

Origo BPO Pty; Philippines; Hybrid; PHP 893,000 - 1,339,000; Full time

Job summary

Origo BPO Pty seeks a Service Operations Team Manager to supervise and inspire a dispatch, service coordination or customer service team in a hybrid, extended-hours environment. You will ensure timely responses, manage handovers, and drive operational excellence across shifts.

The role requires 5+ years in team leadership within a BPO or shared-services setting, with strong communication, coaching and operational discipline to meet client targets.

Qualifications

• Bachelor's degree required.
• 5+ years of Team Leader experience.
• Experience in BPO or shared-services and extended-hours or 24/7 operations.
• Strong leadership and coaching abilities.

Responsibilities

• Create an inspiring team environment with open communication.
• Set clear team goals and delegate tasks with deadlines.
• Oversee day-to-day operations and monitor performance.
• Report on metrics and drive continuous improvement.
• Lead daily huddles and queue reviews.
• Represent team delivery in client conversations and reports.
• Ensure coverage discipline and back-ups for deliverables.
• Push for timely escalation and resolution of issues.

Skills

Team Leadership

Communication skills

Coaching

Time management

Organizational skills

Education

Bachelor's Degree

Tools

CMMS

CRM

Talkdesk

RingCentral

WebEx

Job description

Origo BPO Pty seeks a Service Operations Team Manager to supervise and inspire a dispatch, service coordination or customer service team in a hybrid, extended-hours environment. You will ensure timely responses, manage handovers, and drive operational excellence across shifts.

The role requires 5+ years in team leadership within a BPO or shared-services setting, with strong communication, coaching and operational discipline to meet client targets.