Data Analytics Supervisor

One Call Solutions; Quezon City; Sur place; PHP 600 000 - 980 000; Plein temps

Avantages offerts par ce poste

Medical Reimbursement

Commission, Performance Bonus, Incent

Flexible Hours

Résumé du poste

One Call Solutions in Quezon City is seeking a Data Analytics Supervisor (Dispatch Operations) to bridge real-time field operations and business intelligence. You will lead dispatchers and analysts, using data to improve routing, reduce delays, and raise service levels.

The role requires a Bachelor's degree and 3+ years in dispatch, with 1–2 years in supervision. Proficiency in Excel, SQL, and BI tools is essential, plus strong communication and problem-solving under pressure.

Qualifications

• Bachelor's degree in a related field is required.
• 3+ years in dispatch or fleet operations with 1–2 years in supervision are expected.
• Advanced Excel and SQL; BI tools (Power BI, Tableau) preferred.
• Strong critical thinking, communication, and conflict resolution skills.

Responsabilités

• Lead, mentor, and schedule a team of dispatchers and data analysts with clear performance metrics.
• Analyze dispatch, fleet, and route data using SQL, Tableau, Power BI, or Python to optimize KPIs.
• Oversee real-time dispatch systems (CAD/Fleet Management) and resolve high-priority escalations.
• Develop dynamic forecasting models to predict peak volume hours and adjust staffing/fleet allocation.
• Create automated dashboards for executives to track KPIs like Cost per Delivery and OTIF.

Connaissances

Team leadership

SQL

Excel

Power BI

Tableau

Data analytics

Communication

Problem solving

Formation

Bachelor's degree in Data Analytics, Logistics, Supply Chain Management, Business Statistics, or related field

Outils

Samsara

Verizon Connect

ORTEC

Description du poste

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Medical Reimbursement

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Professional Development

Job Training

Work-Life Balance

Flexible Hours

Job Title: Data Analytics Supervisor (Dispatch Operations)

Location: Quezon City

Job Type: Full-Time

Role Overview

The Data Analytics Supervisor (Dispatch Manager) bridges real-time field operations and business intelligence. This role oversees dispatch logistics, leads a team of dispatchers and operational analysts, and leverages data analytics to optimize routing, minimize delivery/service response times, and improve operational efficiency.

Key Responsibilities

• Team Leadership: Manage, mentor, and schedule a team of dispatchers and data analysts; set performance metrics and conduct regular reviews.
• Operational Analytics: Analyze dispatch, fleet, and route data using SQL, Tableau, Power BI, or Python to identify bottlenecks and optimize delivery/service SLA compliance.
• Dispatch Management: Oversee real-time dispatch systems (CAD/Fleet Management software), ensuring high-priority escalations are resolved swiftly.
• Process Optimization: Build dynamic forecasting models to predict peak volume hours and adjust staffing/fleet allocation accordingly.
• Stakeholder Reporting: Develop automated dashboards for executive leadership to track key performance indicators (KPIs) like Cost Per Delivery, On-Time In-Full (OTIF) rates, and idle time.

Qualifications & Skills

• Education: Bachelor's degree in Data Analytics, Logistics, Supply Chain Management, Business Statistics, or a related field.
• Experience: 3+ years in dispatch or fleet operations, with at least 1–2 years in a supervisory or team lead role.
• Technical Proficiency: Advanced Excel and SQL required; experience with BI tools (Power BI, Tableau) and route-optimization software (e.g., Samsara, Verizon Connect, ORTEC) preferred.
• Core Competencies: Strong critical thinking under pressure, root-cause analysis, clear communication, and conflict resolution.

Key Performance Indicators (KPIs)

• On-Time Dispatch & Arrival Rates
• Team Productivity & Error Reduction

Adobe Suite Problem-Solving and Analytical Skills Supervisory User Operations Leadership and Management Skills Technical Skills