Dispatch Analytics Team Leader

One Call Solutions CCS; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

One Call Solutions CCS in the Philippines seeks a data-driven Dispatch & Analytics Team Leader to oversee real-time dispatch operations and leverage analytics to improve route efficiency, response times, and resource allocation. You will lead daily dispatch activities, mentor staff, and translate raw dispatch data into actionable SOPs and performance improvements, helping to sustain high SLA performance.

The role requires hands-on leadership in a fast-paced setting, strong communication with

Qualifications

• 3+ years in logistics/dispatch with hands-on data analytics.
• Proficient in Excel/Google Sheets for data manipulation.
• Experience with Dispatch Management Systems, CAD, or TMS.
• Ability to make fast, data-informed decisions in a real-time setting.
• Strong communication with field teams and management.

Responsibilities

• Direct and oversee daily dispatch operations with a focus on real-time scheduling.
• Analyze metrics to identify bottlenecks and improve dispatch efficiency.
• Mentor dispatchers and operational staff, setting performance standards.
• Design and maintain reports for live field metrics and history.
• Translate data into SOPs and operational improvements.

Skills

Data analytics

Excel / Google Sheets

Dispatch & logistics

Tools

Power BI

DMS / CAD / TMS

Job description

About the Role

We are seeking a data-driven Dispatch & Analytics Team Leader to manage our real-time dispatch operations while leveraging data analytics to optimize route efficiency, response times, and resource allocation. In this role, you will lead daily dispatch operations, mentor operational staff, and use data-driven insights to streamline operational workflows and improve SLA performance.

Key Responsibilities

• Operational Leadership: Direct and oversee daily dispatch operations, prioritizing real-time scheduling, queue management, and route optimization.
• Dispatch Analytics & Performance: Analyze operational metrics (fleet utilization, response/delivery times, driver downtime, idle time) to identify bottlenecks and optimize dispatch efficiency.
• Team Management & Coaching: Lead, train, and support dispatchers and operational staff, establishing performance standards and continuous workflow improvements.
• Reporting: Design and maintain operational reports to give leadership clear visibility into live field metrics and historical logistics performance.
• Process Improvement: Bridge the gap between operations and analytics by turning raw dispatch data into tactical operational changes and standard operating procedures (SOPs).

Qualifications

• Experience: 3+ years in logistics, dispatch, or fleet operations, combined with a strong, hands-on background in data analytics.
• Analytics & Data Skills: intermediate to advanced Excel/Google Sheets skills required; proficiency in BI tools (Power BI) is a plus.
• Technical & System Knowledge: Hands-on experience with Dispatch Management Systems (DMS), Computer-Aided Dispatch (CAD), or Transportation Management Systems (TMS), non specific .
• Problem-Solving & Agility: Strong crisis-management skills with the ability to make fast, data-informed decisions in a high-pressure, real-time environment.
• Communication: Exceptional operational communication skills to coordinate effectively between field teams, dispatch staff, and senior management.