Dispatch

SF Express Philippines Inc.; Parañaque; On-site; PHP 250,000 - 420,000; Full time

Job summary

SF Express Philippines Inc. is seeking a Dispatch Executive to oversee and coordinate dispatch operations, ensuring timely deliveries and resolving shipment anomalies.

The role focuses on monitoring logistics activities, tracking high-priority shipments, and collaborating with internal teams to resolve exceptions efficiently. The ideal candidate has a bachelor's degree in Logistics or related field and at least two years of dispatch coordination experience, with strong analytical skills and

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, or related field.
• At least 2 years of dispatch coordination or logistics operations experience.
• Strong analytical and problem-solving skills with attention to operational details.
• Proficiency in Microsoft Office and familiarity with dispatch/tracking systems.
• Excellent communication and coordination abilities.
• Willing to work in a fast-paced, operational environment.

Responsibilities

• Monitor and coordinate daily dispatch operations to ensure timely and accurate deliveries.
• Assist in handling anomalies with quick follow-up actions.
• Track and manage high-priority shipments, coordinating resources for resolution.
• Monitor weather and traffic to anticipate delays.
• Handle customer complaints related to shipment anomalies and ensure documentation.
• Collaborate with warehouse, transport, and customer service teams to maintain service quality.
• Prepare and submit dispatch performance reports and exception logs.

Skills

Analytical skills

Problem-solving

Communication skills

Attention to detail

Microsoft Office

Education

Bachelor’s degree in Logistics, Supply Chain Management, or related field

Tools

Microsoft Excel

PowerPoint

Word

Dispatch/tracking systems

Job description

Job Summary:
The Dispatch Executive is responsible for overseeing and coordinating dispatch operations, ensuring smooth delivery flow and timely resolution of shipment anomalies. This role involves monitoring logistics activities, tracking high-priority shipments, and collaborating with internal teams to resolve exceptions efficiently.

Key Responsibilities:

• Monitor and coordinate daily dispatch operations to ensure timely and accurate deliveries.

• Assist in handling operational and non-operational anomalies, providing quick and effective follow-up actions.

• Track and manage special shipments and high-priority parcels, coordinating necessary resources for resolution.

• Monitor weather and traffic conditions to anticipate and mitigate delivery delays.

• Handle and follow up on customer complaints related to shipment anomalies, ensuring proper documentation and closure.

• Collaborate with warehouse, transport, and customer service teams to maintain seamless operations and service quality.

• Prepare and submit dispatch performance reports and exception logs for management review.

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, or related field.

• At least 2 years of experience in dispatch coordination, logistics operations, or express delivery management.

• Strong analytical and problem-solving skills, with attention to operational details.

• Proficiency in Microsoft Office (Excel, PowerPoint, Word); experience in dispatch or tracking systems preferred.

• Excellent communication and coordination skills.

• Willing to work in a fast-paced, operational environment.